NOC Engineer Proofpoint
THIS JOB HAS EXPIRED Description
We are currently seeking highly motivated candidates to work as a NOC (Network Operations Center) Engineer within our growing Operations Team. In this role you will be responsible for monitoring production systems using automated and manual tools. You will identify and respond to incidents: qualify the impact and urgency of an incident, troubleshoot and apply fix, escalate, prioritize and report incidents.
Requirement: Due to the security requirements for this particular opening, the applicant must be a United States Citizen.
Troubleshooting a variety of technical issues: MS Exchange, MS SQL, Windows servers, Linux OS, MySQL,Tomcat and networking issues
Responding to incidents; assigning to appropriate teams as per our escalation procedure
Being accountable for closing tickets
Working with multiple teams Support, QA and Engineering
Maintaining NOC documentation including support guides, knowledge base articles and procedures
Must be available for rotating shift to ensure 7x24x365 NOC coverage
Team player along with the ability to work in a stand-alone capacity
Ability to learn, confidence and a willingness to make decisions and escalate incidents when necessary
Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with NOC to NOC communications
Working to meet incidents SLA and Internal SLO
Ability to interact with employees at all level of the organization
Experience in monitoring tools
Experience in using ticket management tool
Experience in troubleshooting Windows server and Linux using command line
IT diploma from a recognized institute or equivalent in experience
LINUX and MS certifications are an asset
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public earlier this year.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
||Draper, UT |
THIS JOB HAS EXPIRED