NOC Engineer CloudFlare
At CloudFlare, we have our eyes set on an ambitious goal -- to build a better web. We believe that with our talented team, smart technology and engaged users we can solve some of the biggest problems on the web. We already serve more web traffic than Twitter, Bing, Wikipedia, Amazon, Apple and Instagram combined. Anytime we push a line of code, it affects over 200 million web surfers overnight. We are still a small team, well-funded, growing quickly and focused on building a world-class company.
At CloudFlare, our globally distributed network is core to what we do. Each month, over 5% of the web?s requests flow through our network. As a NOC engineer, you will be responsible for the 24/7/365 monitoring of our network and the customers that use it. In this role, you will monitor all of our servers, applications, and customer traffic around the world. You will serve as the front line responder for any issue that may surface and provide our customers and CloudFlare team with updates. You will work with our engineering, network and support team to resolve complex issues. You will engage with our customers to resolve technical issues in a timely matter. The ideal candidate takes ownership over their work and pride in providing world class service to customers.
Knowledge of TCP/IP fundamentals and commonly-used network protocols (BGP, IPv6, anycast)
Experience working in a 24/7/365 environment
Experience managing and monitoring remote servers running Linux and resolving service impacts as they occur
Strong customer service skills including implementing timely solutions to customer issues or escalating to another team internally when needed
Track record of documenting problem descriptions and process enhancements
Flexible to cover on-call rotations in 24/7/365 NOC environment
Can-do attitude and a desire to learn more about networking technologies
We offer competitive salaries, equity, fantastic health benefits plan, a new laptop, monthly CalTrain pass for commuters and the opportunity to work with a smart, motivated team where you will see your contribution daily. Our sunny offices are based in SOMA in San Francisco, CA.
Sound like somewhere you'd thrive? We'd love to hear from you. Submit your resume and two examples of your work.
CloudFlare is a security company. All prospective employees will be subject to an extensive background check.
CloudFlare is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
||San Francisco, CA |