NOC ENGINEER - TIER 1 Clearleap
Television today spans far beyond the traditional TV set. It?s the last few seconds of a basketball game streamed to your iPhone ? and all of season two on your tablet. Clearleap?s software products allow TV networks, cable and satellite providers, and major studios to offer video on tablets, smart phones, connected TVs and PCs. Clearleap is committed to hiring talented, dedicated, and creative individuals that want to be a part of a fast-paced environment that is changing the way television is viewed ? and we need you!
The Network Operations Center (NOC) is a 24/7 support Center. A NOC Support Engineers? role is to support the ClearLeap infrastructure. This work is shift based and will require that you monitor both our ticketing and System/Event monitoring application. This shift is for a Tier 1 Night Shift. Our service lines have varying Service Level Agreement (SLAs) response times so the ability to prioritize events and hand off as required is a must. The ideal candidate will have a good understanding of networking and Linux systems concepts.
Key Responsibilities Include:
Perform accurate and precise real-time investigation and triage of infrastructure alerts
Maintain policies, procedures and associated training plans for network administration
Responsible for documenting issues / resolutions via ticket system for present / future reference
Be the first line of escalation to all customers and vendors
Actively participate in a program of continuous improvement of all products and services
Ensures that decisions and actions are made with the NOC Mission as driver.
Foresees problems or challenges and amends procedures accordingly.
Places an emphasis on quality while driving toward expected results.
Provides detailed root cause analysis as needed for events.
EXPERIENCE / SKILLS REQUIRED
Bachelor?s degree in Computer Science or other relevant field required
1+ years of work experience as a NOC Engineer
Working knowledge of Linux/Unix system administration skills with understanding of basic network administration
Working knowledge in Internet technologies such as XML, web servers, and other Internet/network-related protocols
Strong knowledge of routing and switching protocols
Experience with multiple routing and switching hardware (Juniper, Arris, Brocade, etc. etc)
Experience working with load balancing technologies
Strong ability to multi-task multiple competing priorities
Strong customer-focus attitude
ADDITIONAL PREFFERED SKILLS AND EXPERIENCE
Company subsidized medical, dental, and vision coverage
Company paid for life, short term and long term disability insurance
401(k) and stock option programs
15 days of vacation in the first year
10 paid holidays and 2 floating days
Free lunch Wednesdays
All the Red Bull you can drink + soda, coffee and snacks galore
Gym membership and race fee reimbursement
Ping Pong Table, Bag Toss and outdoor patio with grill
Regular fantasy sports leagues and quarterly cooking competitions (with prizes!)
We offer a flexible, exciting, and entrepreneurial work environment and look forward to you joining our team!
||Duluth, GA |
Investors: Noro-Moseley Partners
, Trinity Ventures All Jobs: at Clearleap
|Headquarters:||415 Brogdon Road|
Suwanee, GA 30024
|Industry:||Networking and Equipment|
|Company Profile:||Clearleap is bridging the gap between the Internet and television. As a leading video technology firm, Clearleap brings the Internet content experience - its breadth, diversity and immediacy- to any TV through existing set-top boxes and video networks. We are building solutions that are driving the rapid evolution of television content management, distribution, and monetization. |
Support Clearleap with Social Media services