NOC OPERATOR (SERVICE DESK ANALYST) NaviMedix
THIS JOB HAS EXPIRED ABOUT NAVINET:
As America?s largest real-time healthcare communications network, it is NaviNet?s mission to advance the efficiency and quality of care by delivering health plans, providers, patients and partners the advanced solutions, services and expertise needed to streamline business processes and drive industry-leading innovation.
The NOC Operator is responsible for monitoring the health of real-time and batch activity between NaviNet and its customers. The NOC Operator acts as ?incident owners?--detecting, logging, performing triage, and executing steps to resolve incidents (interruptions in service) as they occur. The NOC Operator also works with technical support, internal and external customers to ensure that incidents are reported, escalated when appropriate, communicated, and resolved as quickly as possible.
The NOC Operator is also responsible for Incident Management across NaviNet?s corporate and production environments and applications.
(in order to be considered for this position, the individual must be able to perform essential functions listed below):
Detect incidents based on monitoring tools, notifications, and log files.
Develop new monitors, and modify existing monitors, as new monitoring needs are identified.
Triage incidents and perform documented steps to resolve when a known error is identified.
Develop procedures and documentation to be used by the Service Desk as new errors are identified.
Logging incidents within the Incident Tracking system, clearly documenting symptoms needed for others to investigate the incident.
Act as ?incident owner,? escalating to other support groups and following the status of the incident until it has been confirmed to be resolved.
Work closely with technical support, engineers, customers, and other groups as needed to narrow investigative efforts and resolve incidents.
Schedule new batch jobs, modify job schedules, and delete jobs from schedules based on operational and project needs. Monitor running jobs for operational impact. Identify scheduled job failures.
Maintain critical documentation assets, such as customer contact lists, escalation procedures, scheduled job inventories, and operational ?cookbooks.?
Provide support via phone or pager on a scheduled basis as part of an on-call rotation
All other duties as assigned
To perform this job successfully, an individual must be able to perform each essential function listed above satisfactorily. Reasonable accommodations may be made in certain circumstances to enable individuals with qualified disabilities to perform the essential functions.
Associate Degree in Computer Science or related field
Strong trouble shooting and problem-solving skills.
Familiarity with Windows and Linux / Unix operating systems.
General understanding of networking.
Service desk, help desk, or similar support experience.
Experience with scripting and/or programming languages
Good oral and written communication skills.
Possess strong technical aptitude
Must be eager to begin a challenging career in information technology
Must possess strong attention to detail and follow-through
Must be dedicated to principles of quality customer service, and have a desire to excel as an individual and as part of a team.
NaviNet is committed to providing equal employment opportunity (EEO) to all persons, regardless of proscribed category as protected by local, state and federal regulations. This applies to hiring, tenure of employment, and all terms and conditions of employment.
||Boston, MA |
THIS JOB HAS EXPIRED