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NOC Tech Five9
THIS JOB HAS EXPIRED
Join the five9 Network Operations Center team for an exciting opportunity to play a key role in maintaining five9 Cloud Call Center Services and Application Delivery. The NOC Tech position plays an important roll in providing customers with excellent service. This positions reports to the NOC Supervisor.Key Responsibilities:
Entry Level NOC Position
Monitor and Identify events proactively resolving issues
Follow standard operating procedures performing day-to-day maintenance on five9 Network, Telecom and Cloud systems
Test and turn up of SIP and ISDN trunk groups
Report all service impacting issues within 5 minutes of detection
Respond & Resolve Customer escalations within the SLA window
Turn up customer applications & services in accordance with standard procedures
Open and track to resolution carrier and internal tickets
Internal & External Incident Notifications
Monitor Network Security and report and document any breaches
Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
Required Experience
Military, experience or background in a technical or customer service environment
Must be willing to work shifts and participate in on-call rotation (Days/Nights/Weekends)
Ability to communicate clearly (both in writing and verbal)
Able to follow direction
Attention to detail
Desirable Qualifications/Experience
Interested in technology
Problem solving skills
Knowledge of Microsoft Office
Knowledge of Linux
Experience with ticketing systems
| Location: | San Ramon, CA United States |
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THIS JOB HAS EXPIRED
Five9
Investors: Hummer Winblad Venture PartnersAll Jobs: at Five9
| Web Site: | www.five9.com |
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| Headquarters: | 7901 Stoneridge Drive Suite 200 Pleasanton, CA 94588 United States |
| Industry: | IT Services |
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