NOC Technician RigNet

Department: Global Operations

Reports to: Global NOC Manager

Purpose

This engineer position involves the day-to-day customer network monitoring
and support of RigNet's Houston-based Network Operations Center.

Responsibilities, Accountabilities

Monitoring service site equipment on offshore and land-based facilities.

Remote network and satellite communication technical support.

Voice over IP, Cisco Call Manger, Unity Voice Mail

Coordination of commissioning of new systems or relocated systems

Incident management and phone support for internal and external customers.

Utilize ticketing tracking tool, update site documentation, update SharePoint

Work with satellite and terrestrial carriers to troubleshoot and resolve issues

Must be available to work rotating shift, days, nights, weekends, holidays

Must demonstrate effective communication skills with customers, superiors, and peers.

Qualifications/ Experiences

Minimum BS in technical field or equivalent education

Prior networking experience a must.

Background and interest in advanced voice and data services AND/OR commercial-grade
satellite communications systems

Experience in IP, Satellite VSAT, Wireless, Upstream Oil and Gas is definitely a plus

Customer service and or helpdesk experience is a plus

CCNA, MCSE, or other networking certifications are a plus

The successful candidate must be customer focused and an effective communicator

Company Description

RigNet delivers managed remote communications and networking solutions for offshore
drilling rigs and remote locations worldwide. RigNet's solutions are available to drillers,
operators, and service companies on over a quarter of the world's mobile offshore rigs.
More information may be found at www.rig.net.

Location:	1880 South Dairy Ashford Suite 300 Houston, TX 77077 United States