NOC Technician Tower Cloud
Tower Cloud is looking for a NOC Technician for its 24-7 Network Operations Center in St. Petersburg, Florida.
This position is responsible for the daily operation of all network elements in the Tower Cloud communications network.
Proactively monitor health and status of production network elements. Function as a single point of contact for reporting of network issues. Provide technical direction, isolation of trouble, remote testing and assistance to field technicians as required.
Create, log troubleshooting notes and close network trouble tickets.
Maintain outage notification logs and ensure adherence to escalation procedures.
Support commissioning and acceptance of new network elements.
Required Training in SONET, Ethernet, IP and RF technology including knowledge of DS-1 and DS-3 to OC-xx carrier-based transmission equipment.
Demonstrated troubleshooting skills in the area of telecommunications networks, specifically at the circuit level.
Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
Excellent customer interaction and communication skills.
Provision and troubleshoot customer services.
Proactively monitor alarms within various network management software applications, including Alcatel Service Aware Manager (SAM), Nagios, and CircuitVision.
Experience with Alcatel 72xx and 77xx routers, 9500 Radios, and Cisco routers desired.
Provide first level troubleshooting efforts for trouble isolations on environmental, SONET, TDM, IP and RF systems.
Desired: AA degree with emphasis in communications or electronics preferred
Career Level: Experienced, Non-manager
Experience: Minimum of 4 years of previous NOC experience
The Network Operations Center is a 24-7 workplace with non-rotational shift work required.
||100 Second Avenue South |
Suite 500 South
St. Petersburg, FL 33701