NTSD Cable - Flex Trainer Alpine Access
THIS JOB HAS EXPIRED -Must currently be on NTSD Cable
Candidates selected for Flex Facilitator roles will be provided training in Alpine Access University?s methods and tools for virtual education. Flex Facilitator Certification will require that the candidate demonstrate knowledge of curriculum, ability to use the virtual Adobe Connect training environment, and ability to facilitate curriculum during train-the-trainer sessions and during the first assigned class. After Flex Facilitator Certification is complete, the certified facilitator will step outside the CCP role as needed to provide training during project ramp-up phases. It is important to understand that once training is complete the Flex Facilitator will be required to return to the duties and responsibilities of a CCP. You will need to commit to this role for minimum 6 months.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Use the Adobe Connect virtual environment to facilitate training (Experience preferred, but will provide training in this application)
Teach new CCPs to handle inbound customer service calls for NTSD Cable
Complete reports and assignments within required timelines.
Must know how to use Microsoft Office products.
Exceptional listening and communication skills.
Subscription to a reliable high-speed ISP service which has bi-directional speeds of 128K or more and which is neither a wireless nor satellite connection. A wireless connection within the confines of your home is acceptable as long as your DSL or cable connection is "hard-wired".
Ability to be on the Internet and on the phone at the same time without the use of a cell phone or IP phone. The telephone must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Vonage, AT&T, CallVantage). Call waiting must be disabled before each work shift.
A corded headset with a noise-canceling microphone. The headset must be corded and plug into a corded telephone to allow you to work hands-free.
Must be able to maintain a quiet work environment for long periods of time.
Schedule flexibility for ramp up periods since flex trainers may need to train outside of their regular CCP shifts.
Tools needed for the job:
Microsoft Word, Excel, and PowerPoint. Additional Web Center permissions, personal computer, router, computer USB headset, and landline telephone
To perform the job successfully, the Flex-Facilitator should demonstrate the following competencies-
Inspires peers and subordinates with a vision of passion and trust
Ability to prioritize workload and meet deadlines
Plans work activities and sets goals and objectives
Able to adapt to change in a positive environment
Works with integrity and ethically while upholding organizational values
Bachelors or Associates degree preferred, although relevant training experience can substitute
Flexibility for scheduling during ramp up periods
Must have excellent communication skills
Must currently be working on the NTSD Cable program
90% schedule adherence is required
Must meet/exceed current program metric performance standards (including but not limited to AHT, DPC, Transfers)
||1120 Lincoln Street |
Denver, CO 80203
THIS JOB HAS EXPIRED