Office Supervisor Insight Health Corp.
Insight Imaging is a leading provider of radiology services, with more than 150 fixed imaging facilities and mobile units located in over 30 states. We offer a full continuum of diagnostic imaging services that complement existing community healthcare resources and focus on the specific needs of each distinct medical community. The culture is informal, has a strong field presence and encourages a balance of teamwork, individuality and a strong focus on patient care. The pay is competitive, the benefits excellent and the work meaningful and rewarding.
We are seeking a Full Time Office Supervisor. Under general supervision, responsible for managing call center. The office functions such as patient scheduling, and various administrative duties. Oversee the demonstration of Insight?s Patients First customer service principals to every patient and customer.
Examples of Essential Functions:
? Recruit, interview, select, train, supervise, and evaluate employees. Recommend staffing and personnel changes.
? Oversee all processes related to patient scheduling, insurance verifications, insurance authorizations/precertifications, patient confirmation, patient registration,
? May monitor and approve timecards of subordinate Schedulers.
? Orders appropriate supplies as requested.
? Assists center manager in the organization and completion of staff meetings, educational in-services and maintaining the professional appearance of the facility.
? Insure incoming mail is screened.
? Monitors the schedules to ensure they are completed and posted 1 week in advance.
? Supervise and monitor the release of confidential information in accordance with company policies and procedures, federal regulations, and state statutes of privileged information for requests from insurance companies, attorneys, patients and subpoenas.
? Monitor the staff to ensure that they are adhering to InSight?s Patient First customer service program.
Candidates Must Have:
? Associate degree in healthcare or other related field.
? Five years supervisory experience in a medical call center.
? Demonstrated ability to train staff in patient services functions.
? Previous medical procedures, medical terminology and insurance plan coverage.
? Knowledge of insurance processes.
? Excellent customer service principles and techniques.
? Bachelor?s degree in health care or other related field.
? Experience in a medical setting with supervisory responsibilities.
? Read, interpret, communicate and understand a second language.
? Supervisory principals and leadership techniques.
? Medical terminology.
? Inventory accounting and purchasing practices.
? Office filing and record keeping techniques.
? Office and administrative practices, policies and procedures.
Skills and Abilities:
? Positive learning and customer service skills.
? Multi-tasking skills.
? Problem solving and organizational skills
? Decision making and training skills.
? Type at a rate of 25 wpm.
? Handle telephone calls using proper telephone etiquette.
? Operate standard office equipment such as calculators, typewriters, copiers and facsimile equipment.
? Select, train, supervise and evaluate the work of staff, delegate tasks and check work for completeness and accuracy.
? Maintain the confidentiality of personnel and payroll data.
? Plan, establish and evaluate the attainment of departmental goals.
? Communicate effectively with staff, management, vendors, contractors, health care representatives, and external customers.
? Ability to create budgets and control expenses.
? Schedule, organize and complete work in accordance with deadlines and time constraints.
To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates must successfully complete a thorough background investigation prior to beginning employment with Insight Imaging.
||Wexford, PA |