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Onboarding Specialist, Singapore BoardVantage
THIS JOB HAS EXPIRED
BoardVantage is looking for a Singapore based onboarding/support specialist located in Singapore City. The onboarding/support specialist will work with account managers in the region to implement our applications with first-time customers and help facilitate the introduction of new functionalities for existing customers. The successful candidate must be self-motivated, disciplined, an excellent communicator, and possess superior skills in Windows, Office, the Mac and iPad environments.This position reports to the Regional Director, APAC.Responsibilities:
Follow the standard process and best practices to bring boards online in the stipulated timeframe
Manage the provisioning process, including the creation of groups/users, custom objects/fields and page layouts
Deliver end user training, which may include technical personnel, senior and c-level executives, administrative staff
Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
Required Skills/Experience:
Track record managing multiple projects under tight deadlines
Strong interpersonal skills, conducive to team development
Works independently, has good judgment and consistent follow-through
Understanding of the desktop/laptop environment with the ability to troubleshoot basic network connectivity issues. (Mac experience a plus)
Skilled with Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
Familiarity with iPad and Apple iTunes a plus
Solid, functional Salesforce.com application knowledge
Comfortable in their interaction with board members and executives
Ability to work effectively with demanding customers
Ability to communicate technical concepts in simple of terms
Strong written and verbal communication skill
BA or BS degree
3-5 years relevant work experience
Fluent in English, Cantonese and Mandarin
Able to work the hours of 12-9PM
Remote work, prefer candidate within region
10% travel (negotiable)
| Location: | Singapore City Singapore |
|---|---|
| Full Time | |
| Customer Service / Technical Support | |
| Account Management |
THIS JOB HAS EXPIRED
BoardVantage
Investors: Foundation CapitalAll Jobs: at BoardVantage
| Web Site: | www.boardvantage.com |
|---|---|
| Headquarters: | 1060 Marsh Road Suite 110 Menlo Park, CA 94025 United States |
| Industry: | IT Services |
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