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Online Anti-Fraud Representative Zoosk
THIS JOB HAS EXPIRED
This is a non-exempt, hourly position. Monday - Friday schedule.Responsibilities:
Review a high volume of tickets to identify trends or patterns of fraud.
Process daily work queues of suspicious accounts, registrations, payments, and IP activity.
Review and take action regarding suspect user activity.
Assist with other related security or abuse activities as assigned.
Review content uploaded by members (photos, profiles, text) for objectionable material.
Review, make decisions and take appropriate action regarding abuse reports, based upon guidelines and documentation outlining Zoosk?s community standards.
Objectionable material may nudity and pornography, as well as violence or abusive language. You must demonstrate comfort handling sensitive material professionally and appropriately.
Proactively identify support issues and communicate to department management staff.
Assist with other customer service tasks as assigned, including email support, content moderation, and abuse prevention.
Requirements:
MUST have recent online customer service experience working in a high email or ticket support environment, minimum 1 year.
Must be comfortable with handling a minimum of 750 user tickets daily.
Strong verbal and written communication skills
Previous experience supporting online payments (credit card processing, PayPal, mobile payments, etc.).
Must be very detailed oriented, organized, and able to use multiple systems appropriately.
Ability to make independent decisions and exercise good judgment.
Ability to learn quickly and maintain a high level of productivity in a fast-paced environment.
Ability to efficiently review large volumes of data and identify trends or patterns of activity.
Ability to distinguish between innocuous user activity (i.e., pranks) and organized fraud.
Ability to work as part of a team and balance workload.
Advanced computer skills: Internet, email or bug ticketing system, administrative tools.
Be flexible in terms of scheduling. The position is for a Monday-Friday schedule.
Preferred:
Experience with social networking sites (Facebook, MySpace, etc.).
Experience providing tech support for a personals site, subscription services, or virtual goods.
Previous start-up experience.
Additional language skills a plus! Please indicate any second language skills you possess in your application.
About Zoosk:
Zoosk is the romantic social network that helps members create and share their romantic journeys, with millions of members from around the globe enjoying the service each month. Zoosk provides members at different stages of their romantic journey with a fun and social set of tools such as Romantic Moments, Couple Profiles, and the Personals application. Members can easily access Zoosk?s services from its website, its Facebook app, mobile devices, and a downloadable desktop application. Zoosk is available in 25 languages and has members in more than 70 countries. Founded in 2007 by Shayan Zadeh and Alex Mehr, Zoosk, Inc. is based in San Francisco and backed by Canaan Partners, Bessemer Venture Partners, and ATA Ventures.
| Location: | San Francisco, CA 94111 United States |
|---|
THIS JOB HAS EXPIRED
Zoosk
Zoosk is one of the largest online dating services in the world, with over 50 million users, close to 20 million daily page views, from "Zooskers" in 60 countries With 100 thousand new profiles added daily, we are the single fastest growing dating service on the web and our supersonic performance was recently celebrated in the Wall Street Journal's inaugural top 50 "Next Big Thing" List (March 09, 2010). While we originally took advantage of viral opportunities on social networks, Zoosk has evolved into an easy, fun and safe online dating experience that today connects singles from the we
Profitable 
20 - 50M RaisedInvestors: ATA Ventures, Canaan Partners
All Jobs: at Zoosk
| Web Site: | www.zoosk.com |
|---|---|
| Headquarters: | San Francisco, CA 94111 United States |
| Employees: | 41-100 |
| 2008 | |
| Industry: | Software |
| Working At Zoosk Zoosk is the fastest growing social dating destination. Our applications on social networks such as Facebook, MySpace, and Bebo have more than 50 million users with close to over 20 million daily page views from users in 60 countries Simply put, Zoosk is online dating that doesn't suck. Our users, mostly young professional, enjoy a fun and playful experience while they meet new people in their local areas. Zoosk is a VC backed startup and our office is located in downtown San Francisco. We are always looking for open minded, energetic, and driven individuals that love the challenge of turning an established industry upside-down. We build world class social web products and in the process we make sure to have plenty of fun. If you want to work with exceptional people on toughest engineering problems every day, you want to join Zoosk. Some Benefits of Joining Zoosk - Sexy MacPro or MacBookPro stations to work in style - Free beverages and snacks, to keep you fired up - Free dinner every night - Medical, dental and vision plans - Life Insurance and 401K savings plan |
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