Operations Analyst Guidewire Software
THIS JOB HAS EXPIRED
Job Description: Operations Analyst
The Operations Analyst plays an important role on the Professional Services Operations team which is responsible for supporting the efficient operation of the services organization. We are seeking a high energy individual that works well in a team environment and is excited about continual learning and improvement. In summary, this individual will focus in four possible areas:
1. System Administration Support
2. Education Coordination
3. Professional Services Operational Support
4. Resource Coordination and Management
System Administration Support
This position will be responsible for software application administration as required to support organizational operations by:
o Providing basic user support for our Professional Services Automation (PSA) tool, ensuring key information is maintained and updated.
o Assisting with the administration of our Learning Management System (LMS)
o Participating in system enhancement projects and testing as required.
o Ensuring all employee data is kept updated and coordinated across departments where needed.
This position will be responsible for supporting the education administration activities in various capacities. In summary, this individual will participate in the following areas:
o Training and instructor scheduling, coordination and invoicing
o Student registration, tracking and certification management
o Process improvements and metric s reporting
PS Operational Support
The PS Operations Coordinator will support field operations. In this capacity, the PS Operations Coordinator will assist with:
o Invoicing and Month-end process activities.
o Troubleshooting general employee questions regarding a wide variety of subjects such as assignments, expenses, travel, and company policies.
o Creating and implementing organizational efficiencies.
Resource Coordination and Management
An additional area of responsibility for the PS Operations Coordinator will be to support the resource management team. In this capacity, the PS Operations Coordinator will be assist with:
o Reviewing and confirming staffing assignments for accuracy.
o Pro-actively making staffing recommendations and identifying staffing issues.
o Generating and providing high level reports to management for analysis.
Required skills and experience:
o 1-3 years' combined experience in technical services operations or professional services.
o Experience with basic system administration tasks.
o Some background in financial analysis.
o Excellent interpersonal, telephone and electronic communications skills.
o Ability to work effectively with a small team, with shared responsibilities and demonstrating collegiality.
o Strong organizational skills.
o Knowledge of applications including but not limited to: Microsoft Office Suite. Advanced knowledge in Excel is a plus.
This position will be located in Foster City, California and will require being onsite at our Foster City Office, and will report to the Professional Services Director of Operations.
The Guidewire team is very proud of the reputation we have earned in the industry. We take great pride in the products we build and the manner in which we operate as a company and on an individual level.
We live and operate by three basic principles. These are the same principles upon which Guidewire was founded and they remain at the heart of all we do today:
- We value integrity in everything that we do: truthful relationships with customers, prospective customers, partners, investors, and each other.
- We are dedicated to rationality: communicating through clear arguments, building excellent quality products, and making decisions carefully on the basis of factual evidence.
- We prize collegiality: working together as professional equals, with a minimum of hierarchy.
As a team, our mission is to provide distinguished consulting and support services to prospects, partners, and customers which result in 100 percent reference-able customers which guides us in all that we do.
Guidewire has pursued one mission from its founding as a company in 2001: to be the pre-eminent provider of next-generation core systems -- policy, claims, and billing -- to the global property-casualty (general) industry. All of our employees understand that we serve only one industry and strive to solve one problem: to enable insurance carriers to migrate completely from legacy systems to a modern core system platform. We have recruited extensively among experts in the industry to ensure that we learn from veterans of insurance system design and implementation. Today, insurance experience is pervasive throughout the Guidewire organization, especially in our Product Management and Implementation Services groups. The company is headquartered in San Mateo, California, US with offices in London, Paris, Munich, Sydney, Toronto, Tokyo, Hong Kong, and now, Dublin. Guidewire is a public company, trading on the NYSE under the symbol, GWRE
||Foster City, CA |
THIS JOB HAS EXPIRED
As the number one provider of enterprise software applications to the property and casualty insurance industry, we beat our competitors (Accenture, SAP, and others) 9 times out of 10. Guidewire is an award-winning company both within the insurance industry and in the software technology space. Given our success and increasing demand for our products domestically and internationally, we continue to experience double-digit revenue growth. Guidewire has offices throughout the world, including in London, Munich, Paris, Sydney, Tokyo, Toronto, Hong Kong, and the United States.
Profitable Investors: Battery Ventures
, Bay Partners
, U.S. Venture Partners All Jobs: at Guidewire Software
|Headquarters:||2211 Bridgepointe Parkway, Ste 200|
San Mateo, CA 94404
|Company Profile:||Guidewire Software is a profitable, privately held, and VC-backed enterprise software product development company that exclusively serves the 1.5 trillion dollar property and casualty insurance industry. Our products enable companies such as GEICO, Liberty Mutual, and Amica to efficiently run their high volume core operations, including underwriting, policy administration, claims, and billing.
Our success can be directly attributed to the bright and extremely talented employees who make it all happen. If you are looking for an opportunity where your talents will not only be recognized and leveraged but also challenged, at a company that is grabbing significant market share in a 1.5 trillion dollar industry, then Guidewire is the place for you. We have an extremely low-turnover organization and 100 percent customer referenceability.
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