Operations Analyst DriveFactor
DriveFactor strives to be the ?Trusted worldwide source for driving data and analytics for the Auto Insurance Industry?. It was founded in January 2010 and is privately owned and backed by VC firms Safeguard Scientifics (NYSE: SFE) and QED Investors. The firm also has a strategic alliance with FICO, the worldwide leader in risk scoring.
Headquartered in Richmond, VA, DriveFactor combines mobility technology and high-powered data and analytics software into a single, revolutionary offering in the usage-based auto insurance (UBI) market. Usage-based insurance means using electronic sensors to measure how a car is driven and setting rates based on those sensor readings. DriveFactor?s offering helps drivers improve their driving and benefit from personalized rates and safe-driver discounts.
The key benefit of the company?s value proposition is that it provides insurance companies with a turnkey solution (hardware, software and services) that can underwrite driving insurance based on a Driving Score. This solution requires very little IT integration and helps drivers improve their driving and benefit from lower premiums with an easy to use device.
The Operations Analyst is responsible for review of a range of reports and execution of activities indicated by the report data. Additionally, routine monitoring and update of the DriveFactor Inventory Management System is in scope of the responsibilities. The role will work closely with DriveFactor associates to improve internal processes and develop additional mechanisms to make available data more useful and actionable. The role will report directly to the Chief Operating Officer.
Review cellular provider Subscriber Identity Module reports from various provider platforms and perform activation/suspend/cancel actions as required to meet customer requirements and control costs.
Evaluate telematic output data reports to identify devices requiring updates or corrective actions. Implement over-the-air device updates as indicated.
Obtain knowledge of the DriveFactor product offering. Develop recommendations on the development of new reports or analytics that would improve the efficiency or effectiveness of the offering.
Serve as primary operations point of contact for the Inventory Management System, making updates necessary to ensure data accuracy. Create new reports using the system, as required. Develop a deep knowledge of system capabilities and recommend on the most effective use of the system.
Perform other analytics activities, as assigned.
Document new processes and initiatives; update existing documents as required.
Assist with escalated issues; track issues submitted by client. Assist with special programs and projects needed to continually refine performance.
Document and help implement best practices and operational efficiencies across organization.
Participate in weekly quality monitoring and issue resolution meetings.
College degree or 2+ years? experience with data analysis and report management
Strong attention to detail and proven analytical capabilities
Outstanding communication and interpersonal skills
Excellent organization skills
Experience with report development tools
Knowledge of SQL
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