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OPERATIONS ANALYST Newmarket International
THIS JOB HAS EXPIRED
Summary The Operations Analyst will provide platform support for Newmarket's hosted applications utilizing technical expertise, problem solving skills, and internal / external communications. The core responsibilities of this role are to maintain the integrity of information passed into and through the hosted applications along with ensuring the SLAs of the systems are met.
Essential Duties and Responsibilities
Review alerts in SCOM and respond as is required
Create alerts / monitors in SCOM to support the management and monitoring of the hosted applications
Proactively monitor environments to prevent incidents / problems from occurring
Respond to and resolve incidents as they occur
Create technical documentation to define solution steps for resolving incidents
Work with team to define processes to improve response time to incidents as they occur
Manage and resolve Clarify cases escalated from the support team and other departments
Assist in identifying technical needs, technology improvements and general areas needing improvement
Maintain technical knowledge of all supported Newmarket products through internal training and hands-on experience
Specialize in one or more hosted NI products or supporting technologies
Keep team members, management, and Newmarket International personnel informed of client issues
Maintain the highest level of client satisfaction
Maintain a professional demeanor in the office and when interacting with clients
Meet defined SLA requirements for hosted applications
Education and Experience
Bachelor's degree from four year college or university; or three to five years related experience (within a call center/help desk environment) and/or training; or equivalent combination of education and experience.
Ability to manage and administer SQLenvironments including backups, performance monitoring, and setting up jobs / scheduled tasks.
Ability to write SQL queries and understand relational databases
Ability to write scripts using VB and/or Powershell
Experience with SSRS as well as strong understanding of SQL table structure and relational databases.
Working knowledge of Biztalk
General understanding of IIS and web applications
Experience with Microsoft System Center desired
Strong knowledge of PC's, Microsoft Windows operating systems
Thorough understanding of the hospitality industry and it's business reporting needs
About Newmarket International
Since 1985, Newmarket International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.
Newmarket International was voted one of the Best Companies to work for by Business NH Magazine and we won the Lean and Green Award for 2010! Come join a progressive and dynamic green company!
For 25 years we have attracted the best and brightest talent by encouraging a casual, flexible work environment, developing dynamic technology, providing comprehensive benefits and competitive salaries while continually strengthening our commitment to every employee each day. Newmarket International employees have the unique ability to make a difference on a daily basis. If you are up for the challenge and want to commit to excellence please send us your resume.
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Around the world, Newmarket International is recognized as the leader in hotel business services, including market intelligence, distribution & content, and sales & catering.
Since 1985, we have attracted and employed the best and brightest talent by encouraging a casual and flexible work environment, developing dynamic hospitality technology solutions, providing comprehensive benefits and competitive salaries, and demonstrating commitment to every employee. If you're up for the challenge of making a difference in our clients' success, please submit your resume.
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OPERATIONS ANALYST
Newmarket International is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
Summary
The Operations Analyst will provide platform support for Newmarket's hosted applications utilizing technical expertise, problem solving skills, and internal / external communications. The core responsibilities of this role are to maintain the integrity of information passed into and through the hosted applications along with ensuring the SLAs of the systems are met.
Essential Duties and Responsibilities
Review alerts in SCOM and respond as is required
Create alerts / monitors in SCOM to support the management and monitoring of the hosted applications
Proactively monitor environments to prevent incidents / problems from occurring
Respond to and resolve incidents as they occur
Create technical documentation to define solution steps for resolving incidents
Work with team to define processes to improve response time to incidents as they occur
Manage and resolve Clarify cases escalated from the support team and other departments
Assist in identifying technical needs, technology improvements and general areas needing improvement
Maintain technical knowledge of all supported Newmarket products through internal training and hands-on experience
Specialize in one or more hosted NI products or supporting technologies
Keep team members, management, and Newmarket International personnel informed of client issues
Maintain the highest level of client satisfaction
Maintain a professional demeanor in the office and when interacting with clients
Meet defined SLA requirements for hosted applications
Education and Experience
Bachelor's degree from four year college or university; or three to five years related experience (within a call center/help desk environment) and/or training; or equivalent combination of education and experience.
Ability to manage and administer SQLenvironments including backups, performance monitoring, and setting up jobs / scheduled tasks.
Ability to write SQL queries and understand relational databases
Ability to write scripts using VB and/or Powershell
Experience with SSRS as well as strong understanding of SQL table structure and relational databases.
Working knowledge of Biztalk
General understanding of IIS and web applications
Experience with Microsoft System Center desired
Strong knowledge of PC's, Microsoft Windows operating systems
Thorough understanding of the hospitality industry and it's business reporting needs
About Newmarket International
Since 1985, Newmarket International, Inc. ("Newmarket") continues to deliver proven business solutions for empowering hospitality organizations to lower costs and increase revenue, while improving customer satisfaction and guest loyalty. With more than 30,000 installations worldwide, Newmarket technologies are a cornerstone in the global hospitality industry. Offering solutions for sales & marketing automation, customer relationship management, catering & events, guest loyalty, market intelligence, workflow management, and property maintenance, Newmarket enables hospitality professionals to work smarter and better manage all aspects of their transient, leisure, groups and meetings business. For more information on Newmarket, please visit www.newmarketinc.com.
Newmarket International was voted one of the Best Companies to work for by Business NH Magazine and we won the Lean and Green Award for 2010! Come join a progressive and dynamic green company!
For 25 years we have attracted the best and brightest talent by encouraging a casual, flexible work environment, developing dynamic technology, providing comprehensive benefits and competitive salaries while continually strengthening our commitment to every employee each day. Newmarket International employees have the unique ability to make a difference on a daily basis. If you are up for the challenge and want to commit to excellence please send us your resume.
For Consideration
Complete the online application and submit your resume. Qualified candidates will be contacted for interviews. We are accepting resumes worldwide to support expansion in future markets and growth in our existing markets.
| Location: | 75 New Hampshire Avenue Portsmouth, NH 03801 United States |
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THIS JOB HAS EXPIRED
Newmarket International
Investors: HarbourVest PartnersAll Jobs: at Newmarket International
| Web Site: | www.newmarketinc.com |
|---|---|
| Headquarters: | 75 New Hampshire Avenue Portsmouth, NH 03801 United States |
| Industry: | Software |
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