Operations Associate (Contract) Coursera
Our mission at Coursera is to give everyone access to a world-class education that has so far been available to a select few. We aim to improve the lives of our learners, the lives of their families, and the communities in which they live. In roughly two years we?ve brought over 600 courses to over 7 million learners worldwide, and we?re just getting started.
Coursera is looking for a brilliant and motivated contract associate to join our Community Operations team and help us with the operations behind new product launches. If you think on your feet, can continually suggest ways to make processes better and more efficient and have exceptional people skills, then we want you to join us.
We are looking for a motivated, savvy individual to join our team for a six month contract, and help make Coursera the best educational experience on the web.
Available for 40 hours a week on-site, but flexible if some weeks require fewer or more hours
Manage complex workflows with extreme attention to detail
Work with Product and Partnerships teams to keep complex projects on-track
Identify actionable process improvements, suggest recommendations, and test implementation
Test courses for quality before they go live
Troubleshoot and resolve issues escalated by partners
Exceptional written and verbal communication skills
Ability to improve and streamline processes
Desire to untangle complex, subtle problems
Strong attention to detail
Technical skills (familiarity with JSON a plus) or familiarity with a publishing platform such as Wordpress
Fluency in Chinese or Spanish strongly preferred
Experience working in a startup preferred
||Mountain View, CA |