Operations Business Partner MedSynergies
THIS JOB HAS EXPIRED Tracking Code
The Service Delivery Executive serves as the primary representative to the MSI Client Executive and Client Delivery Executive teams. A Service Delivery Executive focuses on Leverage Business Unit Excellence with an understanding of the functions performed within MSI and ensuring that a collective view of success, projects and imperatives are provided to our clients while aligning to the overall corporate strategic imperatives.
Provide Account Executives with a financial visibility and project predictability of fixed and variable costs.
Collaboratively develops and manage Key Performance Indicators (KPI) that measure progress against business goals and objectives, both internally and in the client environment.
Analyze, trend, monitor and communicate performance of all metrics specific to supported Client Management/Client Executives.
Ensures contractual requirements are met and address service requests outside of agreements.
Working with Client Management/Client Executive and Leverage Business Unit team to develop and drive accountability action plans for all SLOs and Metrics that are not in line with contractual agreements.
Work with Leverage Business Unit leaders and other internal MSI organizations to develop comprehensive proposals for new services not included in existing contracts or considered ?Out of SOW? scope.
Communicate department priorities, goals, concerns and accomplishment between the client and client management, COO, directors, VP(s).
Serve as an escalation point for clients and Client Management when the normal channels of request and day-to-day business do not meet urgent needs.
Build Rapid Response teams as needed to support critical improvement activities.
Proven experience in IT/Operations planning, organization, and development.
High degree of customer relationship management expertise leading to increased revenue opportunities.
Understand forecasting, P&Ls, and variance justifications- 90 day outlook
Demonstrated ability to manage and lead the day to day client service relationships.
Excellent written, oral communication and presentation skills at an executive level.
Strong presentation and negotiation skills.
Strong work ethic and a high level of professionalism.
Ability to multi-task and manage multiple competing priorities and projects.
Ability to drive the identification of root causes.
A team player who handles multiple projects simultaneously in a fast paced environment.
Bachelor?s degree in one of the following is preferred; Business, Finance, Computer Science, healthcare or equivalent business experience.
Minimum of 3 years? experience in a subject-matter or team leadership role.
Minimum of 3 years in client-facing duties in a services organization.
Minimum of 3 years Project Management experience or similar role.
NICE TO HAVE:
PMP (Project Management Professional).
Irving, Texas, United States
||Irving, TX |
THIS JOB HAS EXPIRED