Operations Manager, Customer Service Blue apron
THIS JOB HAS EXPIRED As we grow and scale our business at Blue Apron we?re looking for a driven problem solver and collaborator to tackle challenges on our rapidly-expanding Customer Service team. We're looking for a self-starter who has 3-5 years of experience working independently to set procedures, uphold standards, and deliver measurable quantitative results in a customer-focused environment. This position is based in our brand new SoHo office.
About the role
Scale our customer service team to new heights. You'll partner with our small, high-energy, and passionate team of associates and leads to lay the groundwork for bringing on more associates and raising the already-high quality of service we provide to our Blue Apron chefs!
Build our team by hiring, training, and coaching. You understand that even our best associates can get even better. You're eager to listen to calls, read emails, and look at data to pinpoint and act upon opportunities for improvement.
Be a part of our fun and fast-paced start-up culture. There are no stuffy offices or cubicles here. You?ll work closely with a diverse team that?s as passionate about our product and business as you are.
Have fun outside of the office, too. Sample new recipes in our test kitchen, attend weekly happy hours, and angle for a spot on our party-planning committee!
You?re process-oriented and inquisitive. You challenge the status quo. When you notice problems your first instinct is to ask questions to get down to root causes. You frown upon work-arounds and gymnastics and get satisfaction from even small changes that get things running smoothly and efficiently.
Numbers are second-nature to you. When you think Customer Service you think response times, Erlang, and first-touch completion rate. You analyze data and use data analysis to inform business decisions. You?re an Excel expert. Comfort working with pivot tables, vlookups, and other advanced Excel features strongly preferred.
You have a passion for solving problems collaboratively. You communicate clearly verbally and in writing. You take in feedback and others? ideas and value brainstorming and working through problems iteratively.
You work with a high sense of urgency and prioritize your time.
3-5 years of experience leading a team in a customer-focused environment a must.
||5 Crosby St |
New York, NY 10013
THIS JOB HAS EXPIRED