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Operations Manager Inspirito
THIS JOB HAS EXPIRED
Operations Manager is a service-oriented professional who is highly-organized and can manage an array of diverse and intricate operational teams both in domestic and international locations to ensure exceptional member experiences and relations with affluent clientele worldwide. The position requires an extensive knowledge in the private luxury club industry, hotel and resort operations, travel management, asset management, sales, marketing, accounting and revenue management. The individual must have a proven reputation in identifying five star luxury residential real estate and lifestyles while delivering consistent, extraordinary and unparalleled services, products and amenities.Key Responsibilities
Manage special projects and assignments requested or delegated by Director of Operations
Liaise between the company and our residential owners, hotel and resort partners
Interview, hire, train, manage, coach and create the most successful destination operation team including concierge, housekeeping and maintenance services
Ensure consistency in the field with exceptional service delivery, branding and property management
Plan strategically to anticipate staff and member needs to achieve the highest level of member satisfaction
Assist with creative ideas and resolutions for residential and member challenges that may impact the member
Support destination emergency efforts for a 24/7 operation to improve service recovery and communications
Evaluate all aspects of the operation to proactively determine and create Standard Operating Procedures
Rotate within the Operations Manager on Duty program and serve as back-up fellow team members
Participate, lead and conduct team meetings and training sessions for Denver and destination staff
Travel approximately 45% of the year with advance or short term notice to specific residences, resorts or hotels when necessary
Travel will be coordinated with residential planning, site inspections, design requirements, operating supplies and equipment, procurement, installations, implementation of residential standards and procedures, photos, annual or biannual property inspections and deployment
Create financial budgets for domestic and international destinations
Approve destination billing: residential, member folios, funding and expense reports
Manage monthly budgets providing variance explanations with accrual and classification coding as necessary
Investigate, select, set-up and monitor utility services and packages offered for startup and deployment
Implement preventive maintenance measures when doable
Govern performance of 3rd party contractors; housekeeping, property managers, service and maintenance
Research and negotiate contracts and agreements with 3rd party affiliates and service vendors
Balance and compare monthly destination reports to empower and hold destination staff accountable
Scope and generate proposals for residential repair and maintenance projects
Oversee project management projects in destinations to establish timelines and meet deadlines
Account for projecting accurate and descriptive residential "Out of Service" blocks when necessary
Formulate plans to relay cost saving ideas and efficiencies throughout the destinations
Assist in development, implementation and building of the Destination Operations Manual; Company Overview, SOP's, Destination Guides, Residence Sheets, Destination Staff Photo Album, etc.
Communicate proficiently and work effectively with the following: founders, executive team, operations, member services, real estate, business development, sales, marketing, information technical support, human resources, legal, insurance companies, vendors, contractors, residential owners, partner hotels and resorts to create and promote operations that continually improve the operations of the business
Desired Skills/Qualifications
Bachelor's Degree; preferably in hospitality management or business administration OR management experience in the hospitality & or travel industry
Honest, respectful, trustworthy, dependable, caring & fun
Excellent employee & member interaction
Excellent oral, written communication & listening skills
Ability to manage & think outside the box
Goal driven
Wide degree of patience with a "can do" attitude
Ability to multitask inside an ever changing environment
Ability to work long hours when necessary
Negotiating skills & ability to design favorable partner property agreements
Proficient with communication technology (MS Outlook, word, excel, power point, chat applications, etc.)
Foreign language skills, especially Spanish & French, are a plus
| Location: | Denver, CO United States |
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THIS JOB HAS EXPIRED
Inspirito
Investors: CrunchFund, IVP-Institutional Venture PartnersAll Jobs: at Inspirito
| Web Site: | www.inspirato.com |
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| Headquarters: | 00000 United States |
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