Operations Manager Inspirito
THIS JOB HAS EXPIRED Job Description: Operations Manager
Reporting to: Director of Operations
Lower Downtown Denver-based Company seeks a dynamic service-oriented professional who is highly-organized and can manage an array of diverse and intricate operational teams both in domestic and international locations to ensure exceptional member experiences and relations with affluent clientele worldwide. The ideal candidates would have extensive knowledge in the private luxury club industry, upscale hotel and resort operations, travel management, asset management, sales, marketing, accounting and revenue management. Candidates should have an exceptional reputation in identifying five star luxury residential real estate & lifestyles while delivering consistent, extraordinary & unparalleled services, products and amenities.
?Manage special projects & assignments requested or delegated by Director of Operations
?Liaise between the company & our residential owners, hotel & resort partners
?Interview, hire, train, manage, coach & create the most successful destination operation team including concierge, housekeeping and maintenance services
?Ensure consistency in the field with exceptional service delivery, branding & property management
?Evaluate opportunities and create destination specific member experiences
?Track, analyze and create effective action plans to address survey scores and member feedback for destination teams and properties
?Plan strategically to anticipate staff & member needs to achieve the highest level of member satisfaction
?Assist with creative ideas & resolutions for residential & member challenges that may impact the member
?Support destination emergency efforts for a 24/7 operation to improve service recovery & communications
?Evaluate all aspects of the operation to proactively determine and create Standard Operating Procedures
?Rotate within the Operations Manager on Duty program & serve as back-up fellow team members
?Participate, lead & conduct team meetings and training sessions for Denver & destination staff
?Travel approximately 25% of the year with advance or short term notice to specific residences, resorts or hotels when necessary
?Travel will be coordinated with residential planning, site inspections, design requirements, operating supplies & equipment, procurement, installations, implementation of residential standards & procedures, photos, annual or biannual property inspections & deployment
?Create financial budgets for domestic & international destinations
?Approve destination billing: residential, member folios, funding & expense reports
?Manage monthly budgets providing variance explanations with accrual & classification coding as necessary
?Investigate, select, set-up & monitor utility services & packages offered for startup & deployment
?Implement preventive maintenance measures when doable, and calendar regularly scheduled repairs, deep cleans, physical inventories.
?Govern performance of 3rd party contractors; housekeeping, property managers, service & maintenance
?Research & negotiate contracts & agreements with 3rd party affiliates & service vendors
?Balance & compare monthly destination reports to empower & hold destination staff accountable
?Scope & generate proposals for residential repair & maintenance projects
?Oversee project management projects in destinations to establish timelines & meet deadlines
?Account for projecting accurate & descriptive residential ?Out of Service? blocks when necessary
?Formulate plans to relay cost saving ideas & efficiencies throughout the destinations
?Assist in development, implementation & training of the Destination Operations Manual; Company Overview, SOP?s, Destination Guides, Residence Sheets, Destination Staff Profiles, etc.
?Communicate proficiently & work effectively with the following: founders, executive team, operations, member services, real estate, business development, sales, marketing, information technical support, human resources, legal, insurance companies, vendors, contractors, residential owners, partner hotels & resorts to create & promote operations that continually improve the operations of the business
?LUXURY HOSPITALITY OPERATIONS EXPERIENCE IS REQUIRED!
Required Skills: To perform the job successfully, an individual should demonstrate the following competencies:
?Honest, respectful, trustworthy, dependable, caring & fun
?Be a role model for fellow team members and destination team staff
?Excellent employee & member interaction
?Proven ability to motivate, lead, and train staff
?Excellent oral, written communication & listening skills
?Ability to manage & think outside the box
?Goal driven, proficient in setting and meeting deadlines
?Wide degree of patience with a ?can do? attitude
?Ability to multitask inside an ever changing, fast-paced environment
?Ability to work long hours when necessary
?Negotiating skills & ability to design favorable partner property and service agreements
?Proficient with communication technology (MS Outlook, word, excel, power point, chat applications, etc.)
?Foreign language skills, especially Spanish & French, are a plus
Qualifications: Candidate must meet the following qualifications:
?Bachelor?s Degree; preferably in hospitality management or management experience in the luxury hospitality & or travel industry
Inspirato offers its employees:
?Full benefits package including 401(k), medical, dental, and vision.
?Vacation Property Benefit
?Casual work environment in rapidly growing, fast-paced, entrepreneurial company
?Credit for gym membership
?Energetic Lower Downtown Denver location located blocks from Coors Field
?Fresh fruit delivery service, coffee and tea, fully stocked snack bar, beverage fridge
?Regular fun employee events and professional development opportunities
?Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who we are!
Launched in January 2011, Inspirato has one mission: we inspire lasting memories and relationships by changing the way family and friends experience the world. Our culture is one of Integrity, Teamwork, Relationships, People and Innovation! If that describes you, Inspirato is the place to work! As a member-only club, Inspirato offers the best of destination club consistency and service, while incorporating the flexibility of villa rentals and the value of flash sale sites. We believe it is possible to build an icon luxury brand and still keep it real!
||Denver, CO |
THIS JOB HAS EXPIRED