Operations manager onefinestay
How do we compose the perfect onefinestay? Well, there are our hosts? homes of course, dotted all over Los Angeles. There are the people at the front door with a tuneful welcome, and those inside playing a feather duster. And then there?s the person behind the scenes, directing the performance and setting the tempo to ensure everyone and everything gets to the right home at exactly the right time, making sure our scrupulous attention to detail is upheld. Take your cue.
We?re not looking for a typical operations manager, because this isn?t a typical gig. You?ll have the chance to design a team?s processes, systems and tools from the ground up. You?ll need to recruit and manage what will become the largest team in the company: hardworking field or office-based staff on whom you?ll rely to get the job done around the clock.
Maybe you?ve done something similar to this before, or maybe you haven?t. Either way you have bags of energy, a desire to tackle complex problems, and you?re driven to create order out of the chaos. And what about responsibility? ? you want plenty of that. The successful maestro will be a key player in the Los Angeles management team, and further down the line, who knows?
Leadership: by year end you?ll be heading a growing team. Having the confidence, drive and energy to find this exciting rather than daunting is important
Team build: effectively scale the team by hiring and training dozens of full-time, part-time and agency staff over the first six months in the role. You?ll be responsible for implementing standards, establishing training programs and shaping the culture, with the ultimate goal of achieving excellence and operational flexibility.
Process and systems design: you?ll work closely with operations in our other cities to design processes and systems that will support ensure consistently high service during a period of rapid growth
Quality assurance: you?ll take responsibility for the satisfaction of both our guests and hosts relating to the home services team standards
Issue management: sometimes tricky situations with hosts or guests will arise, when they do you?ll need to be on-hand to ensure your team resolve them effectively
Supply and logistics: work closely with our logistics/warehousing support to ensure the right products and people are at the right home at the right time
Experience and skills
Proven leadership experience or very high leadership potential
Minimum 3 years? experience in relevant operational and line-management roles within a fast moving or rapidly expanding people business (food service, retail, hospitality, or other similar high intensity operational businesses)
You?ve recruited for and managed relatively large teams (10+ people)
Experience designing and implementing new processes and tackling complex problems
Good knowledge of Los Angeles
A good degree from a good college
Authoritative and highly personable, you?re also flexible with a collaborative style of working
A highly organized and efficient operator, structured in approach with the ability to roll with the punches when things get rough
Confidence in your own judgement ? you make good decisions quickly
A passion for efficiency and accuracy and demand for excellence
A ?roll your sleeves up? attitude and willingness to muck-in with the team
Friendly and personable with the ability to interact with all levels of employees and different types of people
What you?ll get
Apart from the rewarding nature of working in a fast growing startup with exceptionally talented (and friendly) colleagues, the role comes with a salary at which you won?t sniff, including share options, and full healthcare benefits. You?ll be based at an office/warehouse space in Culver City. There will also an endless supply of diet coke, goldfish, and string cheese (within reason).
||Los Angeles, CA |