Operations Manager Mesmo, Inc.
The manager will be expected to design and implement efficient systems, processes and procedures to keep pace with an expanding infrastructure, increasing site traffic, and a growing team of geographically diverse resources.
Related responsibilities will include defining and developing project plans, conducting cost/benefit analyses and risk assessments, managing and mentoring personnel, monitoring and reviewing project progress, serving as a liaison for internal stakeholders, and obtaining user acceptance of completed projects/services.
Manage, motivate, and develop operations team (internal and external partners)
Oversee technical proficiency and productivity of the team and the quality of project deliverables
Define and prioritize issues and tasks, communicate them effectively to the team, and manage the resources accordingly
Manage vendor relationships, including assistance with annual budgeting and planning process
Ensure typical systems management responsibilities such as monitoring backup, patching, security, business continuity, and change control are designed and conducted to appropriate service levels
Support 24x7 uptime and escalation plans when/if issues arise
Design and deliver infrastructure solutions that meet business goals, SLAs and industry best practices
Monitor and stay abreast of new technological, legal and operational changes that affect the activities and work processes associated with the various projects
At least 4 years of technical management experience leading high level technical teams to meet business demands. This should be included in )or in addition to) at least 10 years of overall technology experience across multiple information systems disciplines
Comfortable working in a pressurized, deadline bound environment
Excellent technical and non-technical communication skills. Strong written communication is especially important for this role
Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with 100s of servers and ??5 9s?? SLA (99.999%)
Familiarity with PCI, SAS70, and SOX Compliance
Excellent problem solving/analytical skills, self motivation and the ability to work under minimal supervision
Interpersonal skills and ability to interact and work with staff at all levels. This includes the ability to project a professional image both over the phone and in person
This position is expected to work outside of normal business hours and or weekend/holidays as needed.
||San Francisco, CA |