Operations Project Coordinator Retail Solutions, Inc.
Operations Project Coordinator Job Description
Retail Solutions is seeking a full-time employee to contribute to our Production Operations and Service Activation process. Responsibilities will include supporting tasks associated with turning on services for revenue generating customers, managing tasks associated with internal operations projects and ongoing communication with teams within the organization.
You will be process driven with an acute eye for detail and be able to manage conflicting priorities. Having your finger on the pulse at all times, you will ensure projects? tasks are tracking according to plan and coordinate feedback from internal stakeholders on a regular basis. You must be able to communicate with multiple teams across the business and to succeed, you will have an appreciation for data operations. This is an excellent opportunity to join a busy and dynamic team and should offer the right candidate an opportunity to move into Project Management role in the future.
Work closely with the Program Manager to manage and maintain client contract database and other central provisioning applications to accomplish defined tasks including but not limited to:
Accurate data entry of all new service contracts, service additions and renewals into client contract database
Accurate maintenance, both current and historical, of any service activations, revenue values and recognition dates, changes and termination within contract database.
Timely entry and maintenance of process task into Workflow and/or other central provisioning applications
Provide timely communication with appropriate stakeholders (internal and external) across the business regarding projects? status, information requests and any other questions that arise.
Manage internal projects as assigned either solely or in tandem with other team members.
Assist Program Manager with performing monthly revenue reconciliation with Corporate Accounting, VP Service Delivery and other necessary parties
Assist VP Service Delivery with Quote Request process - evaluating incoming quotations and completing standard requests in timely fashion.
Assist Program Manager, VP Service Delivery and others as requested with creation/generation of various reporting - financial and operational
Assist Program Manager with future database and/or other application development
To accommodate new fields/additional data capture requirements
To integrate with other corporate systems
To facilitate increased process efficiency
Handle any inquiries regarding client services and/or contract details from various internal parties
Other duties as defined.
Skills and Experience Required
Detail oriented with understanding of process
Ability to evaluate any project and determine where/how to fit into established Production Operations processes.
Real world project management experience and/or familiarity with project management methodologies such as PRINCE2.
The ability to articulate project statuses to people of all levels, especially senior stakeholders.
The ability to track multiple work flow items simultaneously and keep project records up to date given changing priorities and timelines.
A functional understanding of data loading, database structure and/or ETL processes;
Proven experience with working within a data operations department is beneficial;
Process minded with an eye for detail and quality of output;
A flexible approach to working hours, as there is a need to interact with offices around the globe to cover worldwide processes;
MS SharePoint, MS Excel and MS Project beneficial;
Strong oral and written communication skills in English ? you will need to communicate well with colleagues from across the business;
Someone who works well in a fast paced environment with minimal supervision.
Experience working within a Software-as-a-Service environment beneficial.
Contract review / Accounting / Financial experience a plus.
||Providence, RI |