Glen Allen Categories:
Operations Service Leader DriveFactor
THIS JOB HAS EXPIRED
About DriveFactorDriveFactor strives to be the ?Trusted worldwide source for driving data and analytics for the Auto Insurance Industry?. It was founded in January 2010 and is privately owned and backed by VC firms Safeguard Scientifics (NYSE: SFE) and QED Investors. The firm also has a strategic alliance with FICO, the worldwide leader in risk scoring.
Headquartered in Richmond, VA, DriveFactor combines mobility technology and high-powered data and analytics software into a single, revolutionary offering in the usage-based auto insurance (UBI) market. Usage-based insurance means using electronic sensors to measure how a car is driven and setting rates based on those sensor readings. DriveFactor?s offering helps drivers improve their driving and benefit from personalized rates and safe-driver discounts.
The key benefit of the company?s value proposition is that it provides insurance companies with a turnkey solution (hardware, software and services) that can underwrite driving insurance based on a Driving Score. This solution requires very little IT integration and helps drivers improve their driving and benefit from lower premiums with an easy to use device.
Basic Function:
The Operations Leader manages day-to-day operations service development and delivery to DriveFactor global clients, as assigned. The role will report directly to the Chief Operating Officer. Specific responsibilities include:
Serve as the customer point of contact for all operational mattersEnhance and implement improvements to QA programs to ensure production and product quality standards are met
Logistics and deployment
Production and inventory planning
Operational reporting
New capability design and implementation
Problem identification and corrective action
Manage vendors involved in the delivery of services to the customer
Successful execution of this role will require strong thought leadership as well as excellent communication and problem solving skills.
Principal Accountabilities:
Operations Planning and Delivery
Perform ongoing operational tasks in support of DriveFactor customers in the US, UK and other areas, as assigned. Ensure a high level of customer satisfaction, balanced with a commitment to DriveFactor profitability.
Assist in the analysis and documentation of requirements for large-scale deployment of telematics devices in target countries. Support planning and execution of plans needed to obtain required region-specific hardware certifications.
Manage hardware and service forecasting and delivery on agreed-upon schedules. Ensure availability of select components to meet production schedules. Manage shipments to ensure deliveries are made as committed.
Identify opportunities for expansion of services with assigned customers. Develop requirements, evaluate options, design solutions and implement new operational processes that benefit the customer and DriveFactor.
Interface with the customer to identify and design operational reports to meet service needs. Work with IT in the development of reporting solutions. Review reports and take corrective action as indicated.
Review invoices for completeness and accuracy.
Quality
Enhance Quality Assurance plans and practices to build required levels of quality into the devices and services marketed through DriveFactor.
Develop plans and processes for Quality Control/Inspection testing of DriveFactor devices, including developing approach to the use of 3rd party assessment vendors, where indicated.
Vendor Engagement
According to established priorities, coordinate the development of selection criteria, develop a list of candidate firms meeting the criteria, develop Requests for Proposal and manage the selection and operational engagement activities for firms in one or more of the following specialties:
Fulfillment
Shipping
Customer service
Wireless providers/MVNOs
Contract Manufacturing
Other services vendors as identified by the COO
Qualifications/Experience:
Qualifications:
Bachelor?s Degree/MBA
3+ years of experience in Operations management for large customers
Demonstrated skill in customer service management
Excellent organization skills
Critical Success Factors:
Customer satisfaction
Thoroughness and completeness of work performed
Adherence to agreed-upon milestones and dates
Overall customer profitability and relationship growth
| Location: | Glen Allen, VA United States |
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THIS JOB HAS EXPIRED
DriveFactor
Investors: Safeguard ScientificsAll Jobs: at DriveFactor
| Web Site: | www.drivefactor.com |
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| Headquarters: | 00000 United States |
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