Operations Specialist - New Accounts Placemark Investments

BACKGROUND
Placemark Investments is an investment advisory firm registered with the Securities and Exchange
Commission. The company is privately held, with 59 employees located in offices in Dallas, Texas and
Wellesley, Massachusetts.
Placemark develops, implements, and supports wealth solutions, including Unified Managed Account
platforms and retirement solutions for broker/dealers, registered investment advisors, banks, and family
offices. As the separate account industry?s leading independent overlay portfolio manager, Placemark
coordinates multiple investment vehicles such as separately managed accounts, mutual funds, and ETFs
into a single customized portfolio
Placemark?s mission is to fundamentally change the way that investment management services are
delivered to clients, fostering a more efficient operating model and delivering more sophisticated
investment strategies to meet a wider variety of client needs. We enable financial advisors, sponsors,
and product providers (managers) to better collaborate in delivering superior investment solutions to
their clients. As a firm, Placemark seeks to foster an entrepreneurial culture focused on integrity,
innovation, respect for employees, exceeding customers? needs and adding real value.
KEY RESPONSIBILITIES
The Operations Specialist performs a variety of functions for Placemark?s Operations Department. An
integral part of this role includes handling internal and external client requests, including opening new
accounts, updating accounts, terminating accounts, processing asset allocation changes, handling client
inquiries, monitoring incoming/outgoing asset flows, and at times performing quality control duties.
The Operations Specialist plays a key role in servicing our clients. As such, the employee in this role
must take ownership of specific client relationships, possess strong interpersonal skills, and proactively
manage client issues with a strong sense of urgency. In addition, the nature of Placemark?s business can
be at times very dynamic and as such, requires employees to sometimes switch gears throughout the
day to assist with meeting critical cut-off times and/or high volume processing spikes.
Responsibilities include:
Work with Financial Consultants and Registered Investment Advisors to answer day-to-day
questions regarding clients? accounts
Communicate with the various Placemark departments and/ or the sponsor/custodian to answer
inquiries, resolve client issues, etc. in a timely manner
Perform New Account quality control which involves verifying new account set up has been
completed accurately in accordance with the client paperwork. This includes client information,
fee schedule information, investment type, and model selection
Understand the risks created by discrepancies, prioritize daily workload, and influence internal
and external groups, as need be
Serve as a well-informed back-up to other members of the group
Develop and document detailed processes and procedures, as needed.
Collaborate with the Portfolio Management team to periodically audit accounts to validate
proper investment allocation according to the client agreements
Prepare and review daily client and management reporting
REQUIRED EXPERIENCE AND CAPABILITIES
Bachelor?s degree in business administration, accounting, or finance or equivalent work
experience
Demonstrated knowledge of financial markets - including equities, fixed income, separately
managed accounts, mutual funds, ETFs, and hedge funds
Prior experience in financial services operations or accounting a plus
Knowledge and use of Microsoft?s Office Suite
Advent System experience a plus
REQUIRED PERSONAL ATTRIBUTES
Personable & proactive individual possessing strong customer service skills
Excellent critical thinking and problem solving skills
Detail-oriented and process-oriented approach
Accepts responsibility, ownership, and accountability for work results
Finds a high-volume, dynamic work environment engaging
COMPENSATION & BENEFITS
Competitive salary plus bonus opportunity
Comprehensive benefits package including:
o Medical, dental and vision insurance
o 3 weeks paid vacation
o 401(k) plan with company match
o Employer paid life insurance, AD&D and short-term disability coverage.

Location:	16633 Dallas Parkway Suite 700 Addison, TX 75001 United States