vAuto, a business unit of AutoTrader Group in Oak Brook IL, is looking for an Operations Support Specialist to add to our growing team. This is a full-time role, supporting the activities of the Performance Management team, as well as the VP of Performance Management.
Create and run several daily/weekly reports that accurately analyze team productivity and status of accounts across PM team.
Accurately assign accounts and related activities.
Effectively and accurately assign activities based upon loading, suitability and in an effort to maximize team activity and throughput.
Compile new PM team member training plans as directed.
Compile and store appropriate client cancellation data/records.
Monitor, distribute and report on daily completion rate of application login errors to assigned team.
Progress all open activities for status/action and effective completion of.
Manage, post, update and maintain documents folder in CRM tool for team knowledge purposes.
Frequently measure and maintain PM account loading.
Assist in administrative related projects from time to time.
Perform other administrative activities/projects in support of the VP Performance Management.
3 + years experience in a similar role.
Must be highly proficient/expert in Microsoft Office applications, most importantly Excel, PowerPoint, Word, and Outlook.
High attention to detail is a must
Associates degree or equivalent work experience.
Experience using Salesforce.com or similar CRM software.
Must be familiar with hosting systems and remote sessions via webinars.
Excellent telephone, verbal and written communication skills.
Experience reporting and pulling data.
Automotive experience a plus.
Job: Operational Services
Primary Location: US-IL-Oak Brook
One Lincoln Centre
18 West 140 Butterfield Road, 15th Floor
Oakbrook Terrace, IL 60181