Order Management Representative FireEye
THIS JOB HAS EXPIRED Join one of the hottest and fastest growing B2B start-ups in Silicon Valley. FireEye is backed by pre-eminent investors Sequoia Capital, Norwest Venture Partners and Juniper Networks and is experiencing explosive growth as it redefines the $20B+ security landscape to combat the next generation of cyber-attacks.
FireEye is the leading provider of next-generation threat protection focused on combating advanced malware, zero-day and targeted APT attacks. FireEye's solutions supplement security defenses such as traditional and next-generation firewalls, IPS, antivirus and Web gateways, which can't stop advanced malware. These technologies leave significant security holes in the majority of corporate networks. FireEye's Malware Protection Systems feature both inbound and outbound protection and a signature-less analysis engine that utilizes the most sophisticated virtual execution engine in the world to stop advanced threats that attack over Web and email. Our customers include enterprises and mid-sized companies across every industry as well as Federal agencies. Based in Milpitas, California, FireEye is backed by premier financial partners.
Be an integral part of our high energy, fast-paced team with significant opportunities to make a positive impact on the business.
The Order Management Rep works with Sales, Order Fulfillment, Finance, Support, and other functions as needed to ensure all orders are transacted accurately, in a timely manner, and comply with the order processing guidelines. The Order Management Rep will understand the opportunity to order stages and have familiarity of the sales accounts.
As well as understanding all the business processes related to opportunities, quotes and orders, this function ensures the accuracy of data needed for robust sales reporting, order and billing processing, and customer/partner management.
Process all order types including but not limited to evaluations, evaluation conversions, purchases, renewals, transfers and RMAs.
Ensure all relevant paperwork for processing an order is submitted and complies with order guidelines.
Ensure appropriate approvals are in place before processing an order.
Initiate a trade compliance screen process and screen orders prior to shipment.
Perform a SalesForce ?Close? at the end of each month.
Train the sales team as needed on order processing guidelines and address sales questions and concerns as it pertains to orders.
Work closely with the order fulfillment team to provide insight on orders and help prioritize shipments.
Work with Sales and Finance on non-compliant orders and provide direction and clarity on steps to resolve order issues.
Strong understanding of historical and new orders as well as customer and partner base.
Strong understanding of our partner programs both domestically and internationally.
Maintain accurate customer/partner billing and ship to information as well as contact/user records in SalesForce.
Understanding our license mechanism and approval processes.
Train new order management team members as needed.
Document order management processes and update documents as processes evolve.
Manage partner accounts, contracts and processes in SalesForce.
Support Sales Operations Management on special projects as needed.
Provide orders visibility to the sales team and management as needed.
Monitor & cleanse sales order database as needed.
Understand the order fulfillment procedures.
Represent FireWire in a positive and professional manner
Proper work ethic, and attention to detail, arrive to work and meetings on time and prepared.
Bachelor's degree or equivalent
2-5 years of experience supporting a fast paced team or working within a sales team/organization
Strong verbal and written communication and ability to communicate at all levels
Experience dealing with customer issues, challenges, complaints, and having the savvy to escalate when appropriate
SalesForce knowledge a plus
Flexibility and an appreciation of a fast-moving and international environment
Working Knowledge of Microsoft Word, Excel, and PowerPoint with significant skills in advanced use of EXCEL
Detail oriented with good analytical skills
Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
Ideally, the candidate will have an understanding of revenue recognition policies and trade compliance knowledge
||Milpitas, CA |
THIS JOB HAS EXPIRED