Outbound Account Development & Consulting Specialist Dotster, Inc.
The Account Development & Consulting Specialist will place outbound calls to potential and current customers seeking to purchase website hosting, web design, search engine and various internet small business services. No cold calls!
Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services
Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
Follows up with customer via telephone or email following initial sales contact.
Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
Places a minimum of 80 outbound calls each day
Consistently meets departmental sales goals of no less than $10,000 in monthly net revenue generated from sales activities.
Continued product education to better service customer calls
Maintains accurate daily record of sales in sales tracker.
One or more years of experience in Account Development or Customer Consulting in a high volume fast, paced environment
Strong customer service and phone relationship skills
Experienced with Web Based Applications and Windows
Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
Ability to manage sensitive and critical client information
Excellent verbal and written communication skills
Problem solving, decision making skills and creative thinking skills
Ability to close business and build a long term customer relationship
Our schedules require ability for M-Sat 6am to 8 pm PST; to reach our national client portfolio of small business owners.
Medical, Dental and Vision insurance
3 weeks of accrued PTO each year
Free Web Hosting Account
Competitive salary and commission strucure
||Tempe, AZ |