Partner Operations Coordinator Infusionsoft
THIS JOB HAS EXPIRED Location
What We're Looking For...
Our Partner Operations Coordinator will be responsible for helping small businesses succeed by ensuring our partners are delighted with excellent service from the time they apply to the partner program all the way to when they are accurately rewarded for the customers they send our way. Do you have a passion for helping people? Do you like finding ways to solve problems and do things more efficiently? Are you the type of person who is always up for a challenge? Can you navigate through software systems, find correlated information, cross reference it and deliver conclusive findings to internal and external customers? If yes, then WOW- you may be a great fit for this role.
Manage accurate partner records in our accounting and marketing automation systems regarding partner status, referrals and commissions
Identify and correct referral inaccuracies on daily sales
Collaborate with team members and other departments to insure all referrals are accounted for
Manage partner experiences and level 1 support tickets/issues
Assist with commission payout process
Strong customer service skills
Working knowledge of CRM or marketing automation systems
Knowledge of accounting principles
Ability to learn systems quickly with little guidance
A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction
Exceptional organizational abilities and proven attention to detail
Ability to maintain personable working relationships with all internal and external customers
Ability to maintain an optimistic, flexible attitude in a very fast-paced environment
Strong work ethic and sense of responsibility
Ideally, What You Possess...
5+ years? experience servicing customers in a saas, marketing or software solutions environment
Understanding of relational database reporting and Excel skills
Experience with Infusionsoft, Netsuite and Marketo
ATTENTION! In order to be considered for this position, please complete the assignment and attach it to your resume. Good luck!
Scenario: You get a call from a partner that wants to know why he didn?t receive his commission check. You research the issue and discover you made an error and failed to give that partner credit for a customer referral for which he should have been paid commission. You also discover this partner is managed by a different department in your company who didn?t deliver all the information necessary for you give that partner the referral credit, AND you see that 20 other partners were also not paid commissions due to an accounting department snafu. How do you respond to this partner?
||Chandler, AZ |
THIS JOB HAS EXPIRED