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PARTNER SERVICES REPRESENTATIVE NetSpend
THIS JOB HAS EXPIRED
DESCRIPTIONThe Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients on behalf of NetSpend, ensuring the success of the relationship. This position requires a flexible work schedule, with the ability to work some nights and weekends.
Responsibilities:
Responsible for answering partner billing and transaction questions, marketing and promoting debit card services, and partner orientation
Serve as "debit card industry expert" in support of partner sales efforts
Develop a client portfolio including relevant users, technical documentation to support sales efforts, and client use of the product
Manage existing partner base, working with sales staff
Liaison with internal business development, operations team, marketing, and customer service to ensure partner satisfaction
Identify market opportunities for enhancements to existing products and development of new products
Skills/Education/Experience:
Excellent oral, written and interpersonal communication skills
Extremely professional, personable and outstanding at communicating in a positive and effective manner
Must be a champion of superior Customer Service
Working knowledge of computer operation, including proficiency in MS Access, Word, and Excel
Ability to demonstrate strong organizational skills
Ability to prioritize workload and work efficiently with minimal supervision
Outbound sales experience preferred
Complete knowledge of all Call Center policies preferred
Bilingual (Spanish) preferred
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
| Location: | P.O. Box 2136 Austin, TX 78768 United States |
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THIS JOB HAS EXPIRED
NetSpend
Investors: Oak Investment PartnersAll Jobs: at NetSpend
| Web Site: | www.netspend.com |
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| Headquarters: | P.O. Box 2136 Austin, TX 78768 United States |
| Industry: | Financial Services |
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