Partner Services Support Manager OpenX
As the Partner Services Support Manager, you will drive partner relationships with publishers and supply aggregators who leverage OpenX ad technology and services for monetizing their digital content.
We are seeking high-achievers to build indispensable relationships with OpenX partners. We thrive in fast-paced, team-oriented environments. Managers must be able to execute business initiatives seamlessly to deliver ? if not exceed ? the financial objectives of partner relationships and OpenX. The Partner Services Support Manager should be able to build trust with partners, drive seamless execution, and improve revenue and operating efficiency.
In the OpenX Partner Services team, we strive to exceed partner expectations through building, supporting and maintaining long-term win-win relationships.
Partner Services Support Managers will achieve a revenue target and partner satisfaction objective across a set of OpenX publisher partners. This person oversees the partner relationship focusing on partner onboarding, performance monitoring, business issue resolution, and achieving KPIs of the partnership.
The Partner Services Support Manager will be able to project manage the partner through onboarding and revenue growth initiatives, while building trust and driving efficient operations with the partner and from dependent internal OpenX teams. This person will drive increased product adoption to grow revenue while also minimizing partner churn. The Partner Services Support Manager will also be able to build and maintain strong cross-functional relationships with internal OpenX stakeholders including marketplace management, support, product, and finance teams.
Skills and Qualifications:
Self-starter who can demonstrate success in solving problems, driving operational efficiency, and generating new revenue
Analytical aptitude with good business sense
Demonstrated ability to balance multiple tasks and processes simultaneously
Can manage rapidly changing priorities and drive initiatives through to completion, including a desire to contribute outside primary areas of responsibility
Excellent project and resource manager; is open to direction, possesses a collaborative work style, and commitment to get the job done
Strong relationship management skills, sales, or consulting experience
Strong communication oral and written skills. Ability to troubleshoot and provide efficient resolutions for partner?s revenue and technical inquiries via the OpenX partner support portal.
Demonstrated initiative and ability to align cross-functional teams to execute common objectives
Ability to interact effectively through mid-level management within partners? businesses as well as within OpenX
BA / BS degree, desired but not required in engineering, finance, economics
Working knowledge of online advertising business
At least 3 years of relevant experience in in digital advertising operations or sales, yield management, publisher monetization, and digital advertising technology sales or services
Strong competency in Word, Excel, PowerPoint, SQL, Salesforce and/or other CRM systems; ability to extract and make decisions using raw sets of data
OpenX is a global leader in digital and mobile advertising technology. OpenX?s vision is to unleash the full economic potential of digital media companies.
OpenX solutions provide a unique Software as a Service platform by combining ad serving and an ad exchange which includes Supply Side Platform technology.
OpenX is backed by leading investors including Accel Partners, Index Ventures, SAP Ventures and Samsung Venture Investment Corporation.
OpenX serves trillions of ad impressions annually
OpenX Ad Server used by thousands of publishers globally
OpenX Ad Exchange used by 96% of leading national advertisers and 65% of comScore top 100 publishers
OpenX operates five data centers in the U.S., Europe and Asia
OpenX has offices in Los Angeles (Headquarters), New York, London, Munich and Tokyo
OpenX generated more than $154 million in revenue in 2012
Funding & Key Investors:
More than $75 million (Series A, B, C, D and E)
Leading investors: Accel Partners, Index Ventures, SAP Ventures and Samsung Venture Investment Corporation
Forbes? America?s Most Promising Companies: #7
Deloitte: Technology Fast 500: #5 overall; #3 in Software; #2 in California
Inc. 500: #28 in Advertising
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