Patient Services Representative Insight Health Corp.
Job StatusFull Time
Insight Imaging is a leading provider of radiology services, with more than 150 fixed imaging facilities and mobile units located in over 30 states. We offer a full continuum of diagnostic imaging services that complement existing community healthcare resources and focus on the specific needs of each distinct medical community. The culture is informal, has a strong field presence and encourages a balance of teamwork, individuality and a strong focus on patient care. The pay is competitive, the benefits excellent and the work meaningful and rewarding.
Seeking a Passionate Customer Service Rep for our Diagnostic Imaging Facility. Under general supervision perform a variety of customer service and clerical support tasks. Demonstrate InSight?s Patients First customer service principals to every patient and customer.
Examples of Essential Functions:
Address patients/referring physician offices in a professional and friendly manner, using SUPERIORcustomer service techniques
Handle telephone calls in a professional and friendly manner with patients, physicians? offices, and all other parties calling the facility.
Provide, assist or specialize with appointment scheduling functions.
Make patient appointment confirmation calls including notification of any patient owed fees. May provide procedure preparation information to the patient.
Perform patient eligibility check with insurance companies.
Obtain procedure authorizations/precertifications from insurance companies.
Gather and/or assist patients with registration information including processing patient paperwork as required.
Insure accurate data entry into the information system. Data can include demographic, billing data and patient payment information.
Follow company collection and cash control policies by informing patients of their financial obligations and collecting payment at time of service and controlling cash.
Adhere to company dress and appearance requirements.
Maintain a neat and clean environment in the patient reception area, lobby and patient restroom.
Candidates must have:
A high school diploma or equivalent.
Basic knowledge of telephone communication skills.
Minimum 1 year of previous experience in a customer service
Associate degree in healthcare or other related field.
Previous experience in a medical setting as a patient service role.
Read, interpret, communicate and understand a second language where applicable.
Customer service principles and techniques.
Schedule, organize and complete work in accordance with deadlines and time constraints.
Communicate effectively with all internal and external customers.
Understand the confidentiality of patient records.
Knowledge of basic medical terminology and Microsoft Office programs (word, outlook and excel).
||Woodbridge, VA |