Patient Support Representative-Bilingual CCS Medical Holdings, Inc.
THIS JOB HAS EXPIRED Overview:
Ensures all necessary medical documents and patient accounts are consistent and complete to permit the timely billing of patient services. Effectively completes a variety of goal-oriented departmental tasks that will require adaptability, attention to detail and efficiency.
Processes in-bound calls regarding patients inquiries and orders
Processes departmental To-Do?s
Obtains verbal authorizations for reorder cards
Creates manual orders
Troubleshoots patient concerns
Pursues all required medical documentation to permit billing of services
Achieves stated revenue goals and objectives as outlined by Team Leaders or department focus group
Must maintain a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, and consistent attendance
Assists other office personnel in the performance of their duties as assigned and as workload permits
Participates in educational programs and in-house meetings on product information and new procedures
Maintains and promotes patient confidentiality
Maintains open lines of communication with organizational leadership and inter and intra department management and personnel
Follows all Medicare, Medicaid and Private Insurance regulations and requirements
Actively participates in Continuous Quality Improvement
Assumes other duties and responsibilities as assigned by manager
Abides by all departmental, Employee, and Company policies, procedures and standards
Maintains scheduling flexibility to ensure availability to meet the needs of the department for all hours of operation
High School diploma or GED equivalent, 6 months to 1 year of prior customer service experience (inbound call center preferred) and/or training, or equivalent combination of education and experience
Posses strong listening skills with ability to comprehend and asses situation, and verbally communicate solution/results clearly and accurately
Proficient in Microsoft Outlook, Word, Excel, PowerPoint and computer literacy
Ability to maintain customer relationships by handling questions and concerns with compassion and professionalism in a timely manner.
Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals
Ability to create notes, emails or documents utilizing proper grammar and punctuality
Strong attention to detail, multi-tasking, communication, and organizational skills are essential
Demonstrated ability to accurately perform data entry and pay close attention to detail
Ability to work independently and in a team environment
||Clearwater, FL |
THIS JOB HAS EXPIRED