Payment Operations Manager AppFolio
THIS JOB HAS EXPIRED The Payment Operations Manager leads the payment operations team, has end-to-end responsibility for the processing of all payments through AppFolio billing platforms and works closely with 3rd party payment providers and internal business teams to achieve success. Additionally, this role is an analyst, resolving escalations and continuously improving payment operations.
The ideal candidate for this role has an uncompromising attention to detail, passion for compliance, embraces new technologies, enjoys working in a collaborative environment, and loves to solve problems.
Manage payment operations to maximize revenue, minimize costs and mitigate fraud.
Lead the payment operations team inspiring trust, respect and excellence.
Partner with Engineering Team to resolve and improve production issues.
Drive enhancements to payments platform by defining operational and system requirements.
Manage 3rd party payment provider relationships fostering partnerships that optimize service and minimize costs.
Serve as thought leader for payment operations strategically road-mapping, managing and executing a best-in-class payment service experience.
Manage overall chargeback rates and prevention programs.
Partner with the Customer Success Team to ensure accurate and timely resolution of billing issues.
Develop methodologies to analyze and continually improve payment flow processes and performance.
Other duties as assigned.
Knowledge and Skills:
BS or BA degree
6+ years payments operation experience, preferably with an internet software company or payments processing provider.
Prior experience implementing alternate payment methods such as PayPal and Bill-to-Mobile.
Knowledge of PCI DSS Compliance.
Significant experience aggregating, analyzing and interpreting business data: quantitative and qualitative analysis, financial modeling and business plan presentation.
Proven success in building and maintaining excellent cross-group collaboration.
Solid experience initiating and driving new business opportunities.
Exceptional team management and leadership skills.
Superior organization, time-management and negotiations skills.
Ability to excel in a fast-paced, dynamic and deadline-driven environment.
Proficiency with MS Office Suite
||55 Castilian Drive |
Goleta, CA 93117
THIS JOB HAS EXPIRED