Payment Risk Operations Agent Etsy
THIS JOB HAS EXPIRED About the Position
PRO Agents are charged with safeguarding Etsy and its community from financial harm. On a daily basis, PRO Agents protect Etsy by conducting transaction reviews, investigating, analyzing and representing chargebacks, and vetting prospective and existing sellers for credit risk. In addition, Agents will analyze larger activity patterns to develop and modify fraud detection rules and systems. This is a cross-disciplinary position that requires Agents to possess exceptional judgment, well-developed critical thinking and communication skills, and the ability to operate in ambiguous and unfamiliar situations. Because of the sensitive nature of this position, candidates must pass a background check prior to appointment.
Evaluate high-risk transactions for potential fraud; research past activity; collect information from online and offline sources, and directly from customers
Investigate, analyze, and represent incoming chargebacks; predict which representments are likely to have a successful outcome
Vet new and existing sellers for credit risk; identify unusual system-wide activity including collusion fraud and potential money laundering
Conduct investigations and collect information from a wide variety of sources including open sources, databases, and banks
Participate in criminal investigations as needed
Identify trends and make recommendations for changes to rules and systems
Ideally, you have:
Experience reviewing transactions, handling chargebacks, or analyzing merchant credit risk?experience with multiple areas preferred
Familiarity with a marketplace business
Excellent verbal and written communication skills
Ability to maintain professional relationships with internal departments and outside agencies
Well-developed analytical and critical thinking skills
Demonstrated judgment in ambiguous situations
Demonstrated experience communicating directly with customers
Submit to and pass a background check
Bachelor?s degree strongly preferred
Fluency in French, German or Dutch is a plus
Etsy is the world's most vibrant handmade marketplace. Our mission is to enable people all over the world to make a living making things. Etsy is growing rapidly and needs talented, motivated people to join that mission. The growing Etsy community includes over 22 million members in nearly 200 countries. Our sellers collectively list around 18 million active items, and in 2012 we sold over $800 million of goods. Etsy operates transparently and you can check in to see how the Etsy community is doing in our monthly weather reports.
Our offices are like this http://www.avc.com/avc/2010/09/the-office-matters.html and this http://www.officesnapshots.com/2010/10/11/etsy-offices/. We're empowered and expected to be ourselves, share our ideas and figure out what we can each do to keep Etsy evolving. You'll get to work with some of the brightest, most creative people you've ever met?but you'll also be challenged to be one of those people. We have full company-paid benefits, including family and domestic partner benefits, humane working hours, couches, quiet spaces, lunch twice a week and handmade desks.
If you're interested in joining the team at Etsy, please send a cover letter along with your resume telling us what inspires you about Etsy and why you think you are perfect for the team (resumes without a cover letter will not be considered). If you contribute to an open source project, write a blog, or practice another craft besides coding, that means something to us, and we would love to hear about it when you write!
||325 Gold Street |
Brooklyn, NY 11201
THIS JOB HAS EXPIRED