Payroll Support Specialist SurePayroll
SurePayroll is a wholly owned subsidiary of Paychex, providing an easy and completely online payroll service for more than 40,000
small business customers. We value innovation, learning and service. We?re looking for employees who are talented and willing to be challenged in the best ways ? trying new things, thinking creatively and working collaboratively. Brill Street recently named SurePayroll a Top 50 Employer for Gen Y Talent in Chicago and Built in Chicago ranked us among the top 25 digital companies in
Chicago. The American Business Awards recognized us multiple times for customer service and sales. Join the SurePayroll team today and enjoy a friendly working environment, excellent benefits and recognition for your hard work!
To support our growth, we are currently searching for Payroll Service/Support Specialists at our fast paced inbound contact center in Glenview, IL. Our contact center is a positive, team-oriented and structured environment, handling inbound calls to process transactions and resolve issues related to payroll processing, tax filing and other HR services.
Our Payroll Support Specialists are a resource for our customers, helping them navigate and understand the online payroll process. They are key to ensuring that our clients have a smooth and accurate payroll experience every pay period by troubleshooting issues and responding to a variety of requests related to billing and tax issues, account changes and information about payroll and the other HR products and services we offer.
Successful Payroll Support Associates enjoy serving customers and solving complex issues utilizing advanced training and skills to handle more complex and unusual customer requests. They multi task using strong organizational skills and savvy problem solving
techniques. Our Payroll Support Specialists have a calm, upbeat demeanor with a polished and professional communication style, especially on the phone. Strong technology skills are also critical.
The Payroll Support team works a rotating schedule and covers hours between 7:00 am and 8:00 pm Monday through Friday and Saturday from 9:00 am through 1:00 pm. They work a Saturday approximately once every eight weeks.
SurePayroll provides a casual work environment, competitive pay with a monthly incentive bonus plan, health, dental and life insurance and 401k retirement savings among other progressive benefits. To learn more about our company and apply for this position, please visit our website at www.surepayroll.com
High school diploma or equivalent with minimum of 2 years of contact center/customer service required
Must possess numeric acumen and strong analytical, numerical and problem solving abilities
Ability to work in a high volume, fast paced environments and meet deadlines within a telephone queue environment
Ability to investigate, analyze and resolve simple to complex customer issues
Experience with pay calculations, tax and benefits deductions, multi-state taxation, pay standards and wage and hours laws a plus
||2350 Ravine Way |
Glenview, IL 60025