PC Support Technician Insight Health Corp.
THIS JOB HAS EXPIRED Center for Diagnostic Imaging (CDI), headquartered in Minneapolis, Minnesota for more than three decades, merged with Insight Imaging in 2012 to create one of the nation?s largest radiology providers for fixed site and mobile diagnostic imaging and interventional services. Together we have 116 retail imaging centers, 128 mobile units and operate in more than thirty states. Our organization will serve nearly a million patients in 2013, offering a wide range of screening, diagnostic and interventional procedures that complement each community?s needs, in collaboration with radiologists, healthcare providers, hospitals and health systems.
We are seeking a Full Time PC Support Technician for our Corporate Office in St Louis Park, MN
As a PC Support Technician you?ll ensure continuity of computer system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify and repair hardware and resolve technical problems.
Creates a positive experience for every customer, every day by believing in and practicing the CDI Experience
Responds to telephone calls, e-mail and personnel requests for technical support
Tracks and monitors the technical problems to ensure a timely solution of problems in order ensuring customer satisfaction, elimination of downtime, and prevention of cost overruns
Responds to and resolves all Level I support questions
Assures continuity of the computer systems for all system users
Documents, maintains, upgrades or replaces hardware and software systems
Supports and maintains user account information including rights, security and system groups
Tracks and monitors IT inventory
Provides status updates for all customers whenever possible
Ability to work independently and in a team environment.
Ability to work in a fast-paced environment and meet established deadlines with a sense of urgency
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle and prioritize multiple tasks, frequent interruptions, and details with accuracy
Ability to maintain regular attendance and on-time arrival to work as scheduled
Ability to deliver high quality customer service to external and internal customers by communicating with knowledge and compassion
Ability to resolve basic service recovery issues and understand when to escalate to next level
Ability to convey complex subject matter clearly and engagingly
Ability to remain calm in difficult situations
Skill in organizing and prioritizing of work, and following assignments through to completion
Skill in written and verbal communication
Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Associates Degree or 2 year?s experience in the PC Support role
Intermediate Microsoft Office Suite experience
Working knowledge of Windows XP and Windows 7
Familiarity with TCP/IP and dial-up networking
Familiarity with technical concepts
Requires travel in and out of state to CDI or affiliates locations
Requires availability for scheduled on-call evenings and weekends
As we blend the organizations together, what remains consistent is our commitment to our reputation for quality, advanced imaging services, subspecialty radiologists and thoughtful, patient-centered care. Looking to the future, we know that our associates are the key to our company?s growth and success. No matter the individual role, each one of our associates excels in applying their talents and ideas to meet organizational goals.
If you?re a person who is motivated to go above and beyond, inspired by working with the best and compelled to do the right thing, our organization is the right choice for you.
CDI is an equal opportunity employer; applicants are considered without discrimination with regard to race, color, religion, sex, national origin, age, disability or other statuses protected by state, local or other applicable laws. This policy extends to all aspects of employment, including recruitment and hiring.
CDI and its associates have an employment relationship, which is known as employment-at-will. This means that either CDI or an associate has the right to terminate the employment relationship at any time, for any reason with or without cause or prior notice.
||St Louis Park, MN |
THIS JOB HAS EXPIRED