Performance Compliance Lead (Call Center Leadership) Arise
THIS JOB HAS EXPIRED Overview:
Founded in 1997, Arise Virtual Solutions Inc. is the world?s leading provider of virtual business process outsourcing and contact center services for brands seeking to improve business results through their sales and service channels.
Headquartered in Miramar, Florida, Arise has over 230 employees. We customize and deliver high-quality voice, e-mail, chat, and mobile customer service, technical support, and sales through a network of over 26,000 entrepreneurial, self-incorporated home-based Client Support Professionals in the United States, United Kingdom/Ireland and Canada.
Clients gain value through our unmatched combination of superior service and best cost. Through the delivery methodology of Undisputed Top Performance? Arise?s 100 percent virtual model is able to best match Client Support Professional's skills to specific client needs. This allows companies unparalleled flexibility for growth and profitability while improving their customers? satisfaction.
No other company better understands how to bring virtualization to life for premium brands.
The Performance Compliance Lead is responsible for quality, contract management and vendor relationship management for the hundreds of small independent business that provide services to Arise.
Managing vendor contract compliance.
Participating in new vendor implementation
Ensuring that Arise achieves and exceeds all client metrics (Undisputed Top Performance?)
Program analysis and reporting through strong analytical reports to illustrate results and achievement of program metrics
Overseeing goal setting, monitoring of program trends
Participating in client meeting and calibration sessions on a daily/weekly basis
Developing and implementing improvement action plans that can be offered to vendors
Initial point of escalation on the program. Responsible for escalation tracking and resolution Manage the Performance Compliance Lead budget
Coordinate with Client Results Director to achieve client metrics
Related duties as required
Special projects as assigned by Client Results Director or Client Results Manager
Responsible for other reports, analysis or other duties as assigned
Minimum 3 years related work experience
Knowledge of vendor management
Strong Quality Assurance experience
Bachelor?s degree or equivalent combination of education and/or work experience
Experience with contract and vendor management
Ability to facilitate/conduct virtual meetings in a one-on-one and/or group setting
Proficient in Microsoft applications with a strong emphasis on Word, Excel, Outlook and Microsoft Project
Excellent organizational skills and an aptitude for detail
Must possess excellent interpersonal, oral, and written communication skills.
Professionalism and the ability to work well with others are extremely important, as well as the ability to maintain confidentiality of information
Competitive Compensation and Benefits which include:
?Health/ Dental/ Vision/ Flex Spending Benefits
?Great PTO and Holiday Plan!
?Maternity/ Paternity Paid Leave
?Life and Disability Insurance
?Great Place to Work
When smart creative and passionate people get together, the results are astounding and the opportunities limitless.
Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
||3450 Lakeside Drive |
Miramar, FL 33027
THIS JOB HAS EXPIRED