Performance Manager - IL(Job Number: 146129) vAuto
The Performance Manager (PM) is responsible for client retention ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 80 ? 110 accounts and approximately 400 ? 550 users ? this is an extremely challenging and influential role that requires high level of decision making, accuracy and engagement with impact. This is an ideal position for a dealership General Manager or Sales Manager, or a combination of those two and a dealership Finance role.
The key responsibilities are to:
? Effectively manage the progress and results of accounts assigned - retention
? Engage in high profile level activity across strategic client groups
? Ensure all accounts/groups are effectively ?launched? through the pre-launch process into positive position
? Build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker down.
? Work with ?at risk? clients, determine action plan to turnaround and conquer
? Demonstrate ?ownership? of account by responding to client requests same day
? Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results
? Using methods provided to closely monitor system ?red flags?/emergencies with clients and take immediate action
? Generate additional business/revenue by harvesting existing accounts for additional stores and product
? Determine at any points need for additional ?value resource? in order to maintain success of client progress/results
? Work with contribute and manage action to turnaround ?cancelled? accounts
? Effectively manage time and activity to successfully engage with at least 8 clients per day
? Assist in the generating high client attendance to product workshops
? Participate in product development/enhancement review sessions to continue in development as a vAuto ?knowledge master?
? Schedule any travel in a way that allows for maximum time with clients and ?reach?
? Work with new PM team members as required in mentoring activities
? Construct and communicate summary reports with appropriate documentation
? Engage and participate in the exchange of ?best practices? across entire PM team
The qualified candidate will have the above experience and meet the below requirements:
? 7+ years of retail automotive experience in a combination of positions: General Manager, Sales Manager or in combination with a Finance role
? Outstanding relationship management capabilities
? Strong communication and interpersonal skills
? Demonstrated track record of the ability to effectively work with all levels of the Dealership
? Ability to articulate/communicate in a way that retains engagement
? Must have exceptional issue/risks resolution skills
? Must have excellent customer service excellence skills/approach
? Exceptional level of detail
? Highly motivated self-starter capable of working in a team environment
? Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, pro-activeness, relentless and being highly driven.
? Proficiency in using Customer Relationship Management Systems.
? Computer literacy including MS Office
? Must reside within the geographic area of the location listed
Please note: vAuto cannot consider candidates who currently work at a Dealership that utilizes vAuto software products, unless you provide specific written permission by the dealership principal or long-term GM.
vAuto is an Equal Opportunity Employer.
Organization: AutoTrader Group
Primary Location: US-IL-Chicago-205 N Michigan Ave
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job -
Travel: Yes, 25 % of the Time
Unposting Date: Ongoing
||Chicago, IL |