Performance Manager - Nationwide - vAuto-130171 vAuto
This position is with vAuto, a business unit of Autotrader Group. Please follow ALL application instructions below in order to be considered.
The Performance Manager (PM) is responsible for client retention ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/up-selling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 80 ? 110 accounts and approximately 400 ? 550 users.
To effectively manage the progress and results of accounts assigned - retention
To engage in high profile level activity across strategic client groups
To ensure all accounts/groups are effectively ?launched? through the pre-launch process into positive position
To build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker down.
To work with ?at risk? clients, determine action plan to turnaround and conquer
Demonstrate ?ownership? of account by responding to client requests same day
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results
Using methods provided to closely monitor system ?red flags?/emergencies with clients and take immediate action
To generate additional business/revenue by harvesting existing accounts for additional stores and product
To determine at any points need for additional ?value resource? in order to maintain success of client progress/results
To work with contribute and manage action to turnaround ?cancelled? accounts
To effectively manage time and activity to successfully engage with at least 8 clients per day
To assist in the generating high client attendance to product workshops
To participate in product development/enhancement review sessions to continue in development as a vAuto ?knowledge master?
To schedule any travel in a way that allows for maximum time with clients and ?reach?
To work with new PM team members as required in mentoring activities
To construct and communicate summary reports with appropriate documentation
To engage and participate in the exchange of ?best practices? across entire PM team
Must have a minimum of eight years in retail automotive management
Outstanding relationship management capabilities
Exceptional level of detail
Strong communication and interpersonal skills
Ability to effectively work with all levels at dealership
Ability to articulate/communicate in a way that retains engagement
To have exceptional listening skills and to be able to detect problem/risks without being in face to face situation
Must have excellent customer service excellence skills/approach
Highly motivated self-starter capable of working in a team environment
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, pro-activeness, relentless and being highly driven.
Proficiency in using Customer Relationship Management Systems.
Computer literacy including MS Office
||One Lincoln Centre |
18 West 140 Butterfield Road, 15th Floor
Oakbrook Terrace, IL 60181