Performance Manager - New England(Job Number: 146131) vAuto
The Performance Manager (PM) is responsible for client retention ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 80 ? 110 accounts and approximately 400 ? 550 users ? this is an extremely challenging and influential role that requires high level of decision making, accuracy and engagement with impact. This is an ideal position for a dealership General Manager or Sales Manager, or a combination of those two and a dealership Finance role.
The PM is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measureable results from the vAuto system. In this role, you will be responsible for:
? To effectively manage the progress and results of accounts assigned - retention
? To engage in high profile level activity across strategic client groups
? To ensure all accounts/groups are effectively ?launched? through the pre-launch process into positive position
? To build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker down.
? To work with ?at risk? clients, determine action plan to turnaround and conquer
? Demonstrate ?ownership? of account by responding to client requests same day
? Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results
? Using methods provided to closely monitor system ?red flags?/emergencies with clients and take immediate action
? To generate additional business/revenue by harvesting existing accounts for additional stores and product
? To determine at any points need for additional ?value resource? in order to maintain success of client progress/results
? To work with contribute and manage action to turnaround ?cancelled? accounts
? To effectively manage time and activity to successfully engage with at least 8 clients per day
? To assist in the generating high client attendance to product workshops
? To participate in product development/enhancement review sessions to continue in development as a vAuto ?knowledge master?
? To schedule any travel in a way that allows for maximum time with clients and ?reach?
? To work with new PM team members as required in mentoring activities
? To construct and communicate summary reports with appropriate documentation
? To engage and participate in the exchange of ?best practices? across entire PM team
The qualified candidate will have the above experience and meet the below requirements:
? Must have at least 7 years of retail automotive experience in a combination of positions: General Manager, Sales Manager and/or Finance roles
? Outstanding relationship management capabilities
? Strong communication and interpersonal skills
? Ability to effectively work with all levels at dealership
? Ability to articulate/communicate in a way that retains engagement
? To have exceptional listening skills and to be able to detect problem/risks without being in face to face situation
? Must have excellent customer service excellence skills/approach
? Highly motivated self-starter capable of working in a team environment
? Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentless and being highly driven.
? Proficiency in using Customer Relationship Management Systems.
? Computer literacy including MS Office
vAuto is an Equal Opportunity Employer.
Organization: AutoTrader Group
Primary Location: US-NY-New York-885 2nd Ave
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job -
Travel: Yes, 25 % of the Time
Unposting Date: Ongoing
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