Pharmacy Services Manager Cypress Care
The Pharmacy Services Manager (PSM) is the primary owner of all tasks relating to pharmacy home delivery and paper bill processing for Cypress Care. The PSM?s purpose is to ensure all timelines, tasks, data analysis; communications and troubleshooting are performed with overall client satisfaction while maximizing Cypress Care?s best practice philosophies.
Essential Duties and Responsibilities:
Ensure the maintenance and growth of Cypress Care?s Home Delivery and Paper Bill Departments? monthly revenue goals
Keep apprised of developments in fields of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness.
Assist in strengthening the partnership between Cypress care and vendor(s)
Continually evaluate, identify, and enhance workflows and processes related to the day to day operation of the teams.
Prepare daily, weekly and monthly activity reports to track individual and group performance in Time Management, Adherence to policies and procedures, Quality Assurance, Employee Development, Employee Discipline as well as ensure consistent and accurate and timely documentation of employee records.
Report to leadership on team accomplishments, achievements and productivity.
Work with management team to complete written performance evaluations on team members.
Provide daily direction and communication to employees so that customer service requests are answered in a timely, efficient and knowledgeable manner
Enforces performance standards and holds employees accountable for providing solid performance levels that meet or exceed expectations.
Attendance tracking of team members. Use appropriate judgment in communication regarding department or employee concerns.
Offer coaching, counseling, mentoring and training to support the staff in achieving high quality service and efficiencies, while helping to identify opportunities for individual improvement.
Help to create a work environment conducive to personal growth and employee satisfaction.
Actively participates in hiring, developing, and reviewing employees and their performance
Develops and monitors work guidance and performance measures to meet goals for delivery of service.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Routinely conduct call monitoring, ensuring consistency in the level of quality of service provided by each member of the team.
Other tasks as directed by the Company
Assisting other departments with various tasks
Please note that this task list is subject to change based on the needs of the business. You may be asked to perform tasks that are not expressly defined on this job description
Supervise up to a twenty person team performing a variety of tasks;
Lead and develop team members by setting expectations, regularly reviewing work performance and providing development opportunities.
Minimum of 2 years experience in a pharmacy transactional processing;
Minimum of 5 years experience in Customer Service role;
Minimum of 3 years experience in a task lead or supervisory role;
Team player who can work toward team goals and achievements;
Sense of urgency- ability to meet regular monthly/quarterly deadlines successfully;
Quality of thought- the ability to understand and process opinions from all levels within the organization;
Strong analytical, writing, and presentation skills;
Ability to communicate across departments;
Training and coach all levels of Customer Service Representatives;
Resolve issues and conflict;
Proficient in Microsoft Office, including Word, Excel, Project, and Outlook
||2736 Meadow Church Road |
Atlanta, GA 30024