Phone Support Technician - Digital Series Mark Andy, Inc.
THIS JOB HAS EXPIRED Mark Andy is seeking a Phone Support Technician ? Digital Series to support Digital Series press installations. If you are interested in this position, please email your resume and any other pertinent information to Mark Andy Human Resources.
Via phone, net and possibly other mediums, will capture and log client calls and needs expressed
Will provide first line of technical support in cases of reported difficulties with hardware, software, electrical, overall process capability and other(s) for clients with Mark Andy Digital Series presses and Mark Andy Digital Front-Ends
As needed, will escalate client needs to others (e.g., Field Service Technicians, Engineering, Training, Finance, Manufacturing, Digital Front-End expert, more) and manage to ensure effective handoff to these.
Will capture, log and escalate client difficulties relevant to process capability to produce sellable products.
Take all actions needed to maintain an exceptional (positive) customer experience in every circumstance.
Routinely interact with Engineering as needed to drive product updates to enhance product performance, reliability and total commitment to excellence.
Availability to travel 20%
Excellent customer service and interaction skills
Empathetic, can-do, results-oriented
Highly competent with computers (PC and MAC and related networking), internet; competent to work via net-based meeting services and to remotely access client networks, computers, Digital Front-Ends and the Mark Andy Digital Series
Excellent troubleshooting and problem solving for software, hardware relevant to overall press control and digital printing
Able to recognize problems related to materials, processes and procedures
Understanding of servo drives, PLC controls and circuits
Understanding of relay logic
Experience with ladder logic and servo motion controls
Excellent written and verbal communications skills
Great attention to detail and strong organizational skills
||Chesterfield, MI |
THIS JOB HAS EXPIRED