Platform Support Manager MediaMath
THIS JOB HAS EXPIRED MediaMath empowers the online marketing professional with technology and services that enable advertisers and their agencies to make more efficient, effective and profitable marketing decisions across display, social, video, and mobile media. Our math-driven TerminalOne platform brings together digital media and data into a powerful and flexible solution that simplifies planning, execution, optimization and analysis of online campaigns. With over $100M in annual revenue and a triple digit year-over-year growth rate since inventing the DSP category in 2007, MediaMath has delivered results for customers that include every major international ad agency and holding company. MediaMath is a privately held company headquartered in New York.
MediaMath is currently seeking a highly qualified and experienced Manager of Platform Support with exceptional analytical and communication skills to handle MediaMath?s client accounts. This person is a power user of the TerminalOne platform, consulting with clients on how to best achieve and exceed their objectives. In this critical role, the Manager will be responsible for supporting clients in the design, launch, and overall management and optimization of campaigns running through TerminalOne, becoming the trusted ?go to person? for all partners associated with active campaigns and making sure day-to-day relationship communications and project details are executed flawlessly. This will consist mainly of client-facing information discovery, translation of learnings to strategic and tactical recommendations, campaign execution and optimization, active client training on campaign best practices, and problem solving.
Manage a team of Platform Managers and Platform Specialists
Monitor and manage all aspects of daily client performance
Establish a consistent and collaborative MediaMath presence and act as the primary point of contact for assigned clients; escalate, track and solve client issues
Become resident expert at using TerminalOne, MediaMath?s media trading platform
Provide inputs and thought leadership around campaign design, including requirements for success and optimal use of TerminalOne to achieve client goals
Implement and launch campaigns on TerminalOne to ensure alignment with all requirements, constraints, and objectives
Guide client to execute and oversee day-to-day yield management across all campaigns and supply sources, including performance monitoring, identifying and implementing enhancements, issue identification and escalation
Partner with clients to understand end clients? business goals, marketing objectives, and competitive constraints
Design and champion innovative, sophisticated strategies and media tactics that uniquely deliver against end-client goals and enable agency partners to deliver exceptional value to their clients
Develop and maintain strong active relationships with key client stakeholders at both senior and mid-management levels
Develop in-depth knowledge of the industry and client business needs
Internal reporting to team of marketplace learnings and client requests to inform product development
Build upon internal KnowledgeBase of TerminalOne best practices
Lead on-site and remote client strategy and status meetings
Understanding the online media marketplace: who is our competition: what is their approach and value proposition? Who are our allies and how can we expand MM?s macro influence
Contribute to weekly, monthly, and annual client insights and strategy reports
Manage, train, and mentor one or more Platform Specialists (as assigned)
Other responsibilities, as may be required, such as: conference attendance, industry event attendance, and other substantive activities as we may decide.
5-7 years of experience in online advertising account management, marketing consulting and/or brand management or yield optimization
Strong communication skills; personable; charismatic
Experience with marketing campaign design, campaign management, and analysis preferred
Experience with optimization through a bid management platform such as SEM preferred
Knowledge of the online media business and underlying technology and research.
Strong analytical skills. Must be comfortable with MS Excel, data analysis, and internet technologies.
Strong ability to create and build relationships. Demonstrated track record of success and established relationships.
Ability to lead day-to-day client relations, and to work with management and multifunctional teams to respond to client needs
Effective time management skills ? ability to prioritize and meet deadlines.
Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done
Excellent listening, negotiation, presentation, written and verbal communication skills
Strong consultative sales skills, personable, charismatic
Comfortable working in a fast-paced, demanding, and fun entrepreneurial environment
Must be able to travel 20-40% of the time (frequent day trips, semi-regular overnights might be required)
||NEW YORK, NY |
THIS JOB HAS EXPIRED