Position: Director, Experience Design Vocera Communications

Scope of Position
The Director of Experience Design will lead client engagements from proposal development through to final delivery. We are seeking an individual with 1) an entrepreneurial mindset that can take ideas and bring them to life, 2) the ability to effectively position and sell process and technology solutions in a clinical environment and 3) a seasoned executive with hospital operations experience and demonstrated success in clinical workflow improvement. If this position appeals to you, we would be interested in speaking to you. The position will be located in San Francisco, CA and will require extensive travel.
ExperiaHealth, a subsidiary of Vocera Communications, Inc., is a growing consulting firm specializing in improving the healthcare experience for patients, families, employees, and providers. As a rapidly expanding organization, we are looking for adaptable individuals that are willing to grow with us and are open to a changing environment and learning new things.
Responsibilities

• Leads client engagements and executive relationships
• Manages project teams and oversees project plans, timelines and goals
• Oversees implementation of process improvement and experience design projects
• Integrates process and technology solutions to improve experience and communication
• Facilitates the development of patient-centered standards of care within clinical service lines
• Grows business with existing clients Tracks ongoing progress towards goals and implementation timeline
• Follows up with clients on an ongoing basis to ensure sustained success
• Communicates project milestones and goals to all stakeholders in a clear and timely fashion
• Works with project stakeholders to ensure buy-in and adjust project plans as appropriate
• Estimates the resources and participants needed to achieve project goals
• Sets and continually manages project expectations with team members and other stakeholders
• Provides ExperiaHealth leadership with regular updates on project milestones and deliverables
• Proactively manages changes in scope, identifies potential crises, and devises contingency plans
• Conducts post-engagement reviews and creates a recommendations report to identify opportunities to enhance the success of future engagements
• Develops best practices, new solutions, and tools for engagement execution and management
• Extensive travel within the US and possibly internationally required

Education, Skills and Experience

• BA/BS required (MBA or Clinical Degree Preferred)
• Executive presence with extensive c-suite interaction and experience
• Experience and demonstrated success in clinical workflow assessment and improvement
• 5 years project management experience, Lean Six Sigma or PMP Certification preferred
• 10 + years healthcare operations experience
• Experience navigating large complex healthcare systems
• Effective communicator with senior clinical and administrative healthcare executives
• Track record of managing and growing client relationships

Belief in Diversity
Vocera Communications is an Affirmative Action employer and is committed to workforce diversity.
Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation or national origin.

Location:	San Francisco, CA United States