Position: Director, Patient Experience Innovation Vocera Communications

ExperiaHealth, a wholly owned subsidiary of Vocera, Inc., exists to help hospitals and health systems humanize the healthcare experience. Our team works with organizations around the globe to bridge the gaps in patient and staff experience.
Our partners include academic medical centers, community hospitals, children's hospitals, and integrated delivery systems that rely on Experia's innovative ideas, best practices, and consulting services to become sought out after centers of medical excellence and employers of choice for physicians and nurses.
Scope of Position
Experia Health is currently seeking a dynamic and highly talented individual to join our growing team. This individual will lead the firm's research agenda; seeking ways to address common challenges facing senior-most hospital Patient Experience and Safety Officers. The work is centered firmly on delivering value to time pressed, outcome-oriented executives who have principal responsibility for optimizing the patient, family, and employee experience at their respective organizations.
Responsibilities

• Assess critical industry-wide problems using qualitative and quantitative research skills, and evaluate leading industry practices for overcoming these challenges
• Be responsible for distilling insights into recommendations for an executive audience
• Have responsibility for all phases of work from concept and production of strategic research deliverables, practical solutions for operational challenges and formal presentations to the membership
• Have responsibility for building relationships with industry executives and expanding the program's membership base

Education, Skills and Experience

• Advanced degree in the liberal arts, sciences, or professions (MA, PhD, JD, MBA)
• Eight + years of work experience
• Research, advisory, or management consulting experience
• Functional knowledge of healthcare issues is strongly preferred
• Extensive people, project and client management experience
• Superior analytical skills, as demonstrated by a track record of thought leadership and problem solving activities, preferably within a consulting and/or research environment
• Excellent oral communications, writing and presentation skills, and a deep interest in developing insights and pragmatic research solutions for top executives grappling with strategic decisions and other business issues
• Willingness to travel 15-20%

Belief in Diversity
Vocera Communications is an Affirmative Action employer and is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation or national origin.

Location:	San Francisco, CA United States