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Position:
Technical Support Engineer III- Bilingual (French/English) Vocera Communications
THIS JOB HAS EXPIRED
A Vocera Technical Support Engineer must use excellent communication and people skills to provide outstanding service to all levels of customers at Vocera installations. As a “Named Support Engineer†for premier customers you will build relationships with your customers and get to know their installations intimately. As a member of the support team you will work with a very talented team that strives to learn, educate, and improve our customers' experiences at every turn. A Vocera Technical Support Engineer must possess the desire to develop the skills necessary to maintain and troubleshoot diverse technologies in a very unique system solution.
This position will be responsible for providing post-sales remote technical services for Vocera's solution set to include the Voice and Messaging platforms. Request from customers come via telephone, email, and the web. This is a great opportunity to develop new skills in a variety of domains including: Windows Server applications, database servers, speech recognition services, wireless networking, Vocera client applications on proprietary hardware and consumer mobile devices, Blackberry Enterprise Server, and more.
Successful TSEs are customer advocates who enjoy helping people, are natural problem solvers that strive to understand the “why†of a problem, and are not intimidated by complex multidisciplinary problems. They see challenging problems as opportunities to discover something new. With our growing customer base, you will be helping us build long-term customer loyalty and satisfaction as part of a skilled and dedicated team. You should be inquisitive, customer focused, hard working, interested in exploring a variety of technologies, having a strong desire to build your technical expertise.
Responsibilities
•Document and manage reported technical issues
•Monitor and respond to customer ideas
•Manage customer communication, assuring timely status updates and issue resolution
•Work as a team within the company, engaging others to solve difficult issues
•Mentor other members of the team as required
•Author knowledge-base articles for internal and external use
•Review product documentation prior to new releases
•Provide formal and informal training to customers and partners
•Report product defects and enhancement requests
•Identify and advocate product supportability requirements
•Rotational 24/7 Pager Support as needed
•Travel of up to 10% per year
Education, Skills & Experience
•Bachelor's degree in Computer Science preferred , or equivalent experience
•Experience in technical support and/or systems administration
•Excellent written, verbal and telephone communication skills are essential
•Experience with Microsoft SQL Server (2000, 2005, 2008), Windows Server (2003, 2008)
•Experience with Microsoft Exchange Server (2007, 2010)
•Experience with Blackberry Enterprise Server (4.0, 4.1, 5.0)
•Experience with VMware, VMotion and HyperV Virtualization Technologies
•Must work well in a fast-paced environment with dynamic priorities
•Certifications and working experience with industry standard networking technologies preferred
•Certifications in MCSE/MCITP is preferred
•Analytical, troubleshooting, and problem solving skills are necessary
•Bilingual (French/English) is a must
Belief in Diversity
Vocera Communications is an Affirmative Action employer and is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation or national origin.
| Location: | Toronto, KS United States |
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THIS JOB HAS EXPIRED
Vocera Communications
Investors: Avalon Ventures, GGV Capital, Intel Capital, RRE Ventures, Venrock AssociatesAll Jobs: at Vocera Communications
| Web Site: | www.vocera.com |
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| Headquarters: | 525 Race Street Suite 150 San Jose, CA 95126 United States |
| Industry: | Networking and Equipment |
