Stonebranch is currently looking for a post-sales Workload Automation Specialist. The post sales Workload Automation Specialist will be responsible for resolving complex customer
problems via the phone, in-person and email. The position focuses on our toolset, Opswise
Controller, Opswise MFT and Opswise Universal Agents and their interaction with various
operating systems. A strong Workload Automation background is preferred for this position, as
the product knowledge can be learned with relative ease. Use of fundamental technical project
management skills demonstrated through performance of the role.
? Responsible for leading and/or participating in small teams comprised of Stonebranch,
partner and client resources at client sites to deliver transition project success.
? Research and understand customers? business needs.
? Respond to customers? technical questions.
? Attend conferences and trade shows and generate sales leads.
? Confer with delivery team on design and solutions.
? Suggest products, technical architecture and operational best practices.
? Demonstrate knowledge to leverage best practices and offer insight into client business and
? Ensure successful pilot projects and product installations.
? Determine, resolve and communicate technical and business post-sales issues to
? Assist regional business development activities.
? Use corporate applications, emails and communication vehicles.
? Engage in product training to maintain high product knowledge.
? Establish standards, policies & procedures for job scheduling, monitoring and change
control for workload automation across the enterprise.
? Review and oversee the implementation of job requests to determine processing needs,
ensure business client SLAs are met, and standards are followed.
? Analyze, understand, document and automate business process flows.
? Define and deploy job scheduling infrastructure.
? Administer and tune the Job Automation environment and infrastructure.
? Collaborate with Development, Architecture, Testing, Quality Assurance, and other groups
to ensure the workload automation infrastructure is scalable, visible, secure, highly
available, efficient and flexible.
? Present complex findings to various levels of the organization to ensure the automation plan
matches the business needs.
? Integrate research and best practices into problem avoidance and continuous improvement.
? Provide independent judgment in methods, techniques and evaluation criteria to obtain best
? Apply object oriented design patterns and techniques to enterprise automation. Toll Free:
950 North Point Parkway
? Understands how to apply technology to improve the operational effectiveness or efficiency
of specific functions or applications.
? Accountable to client for achieving specific outcomes by delivering services as directed by
the project manager and technical lead.
? Ability to transfer knowledge of the Stonebranch Software or deployment approach to client
? Must be familiar with other IT management technologies and have a working knowledge of
IT operations and management.
? Ability to take direction and work independently in achieving stated objectives.
? Must possess a strong understanding of several operating systems, including Microsoft,
Unix and Mainframe.
? Must possess a strong understanding of several workload automation products, including
products from BMC, CA Technologies, ASG, Atomic, Redwood, IBM and others
? Minimum 3 years experience in a Post-Sales / solution consultant role
? Experience in either Workload Automation (WA) or File Transfer with WA preferred
? Experience configuring and implementing enterprise-level software applications
? Strong project skills in a software post-sales/consulting environment
? Knowledge of SAP and/or Peoplesoft a plus
? Strong analytical thinking
? Able to solve problems systematically and efficiently
? An excellent customer service attitude and the ability to interact with customers in a
professional manner are required
? Ability to work independently and remain focused on quality
? 80% travel is required
o Ability to present in another language in addition to English
If you are interested in a career opportunity with Stonebranch, please contact us
Stonebranch, Inc. is an Equal Opportunity Employer.
||950 Northpoint Parkway |
Alpharetta, GA 30005