Post Sales Technical Account Manager Black Duck Software
THIS JOB HAS EXPIRED Black Duck software sells solutions and services to software development organizations to help them leverage the benefits of open source software.
The Technical Account Manager (TAM) is responsible the successful adoption and continued use of Black Duck solutions for a named set of accounts post implementation/training. He/She will bring OSS management and governance best practices, software development knowledge and Black Duck product expertise to solve the customer problems and ensure the customer achieves their business objectives.
This position works closely with the sales and implementation teams to understand the customer?s business, the problems to be solved, and the proposed Black Duck solution. The Technical Account Manager ensures the Black Duck solution is successfully implemented and the value proposition delivered meets the customer?s requirement. This role will also work closely with the Black Duck Implementation, Support, Product Management, and Engineering teams to monitor customer success, ensure that the customer is getting the most value from Black Duck, represent the customers? needs as an internal advocate, and escalate issues as necessary.
This job involves travel in western North America and extensive client contact, both on-site and via remote methods. Occasional travel to Black Duck corporate headquarters in Burlington, MA is also required.
Managing a large customer base in an important territory to ensure customers receive maximum value for their investment in Black Duck solutions. Monitor customers to ensure they are successful implementing products and services.
Understanding the customer?s business and technical problems including business drivers, external regulations, internal policy, software development policy and methodology, OSS management and governance requirements and evolving business needs.
Working with customer personnel to provide product, business and technical knowledge in support of post sales activities to ensure customer success.
Partnering closely with the Sales, Implementation, Support, and Marketing teams to jointly grow the Black Duck relationship with its customers.
Staying abreast of product roadmap, understanding the scenarios, features and functions within each product and how these are applied to address business and technical problems. This includes interacting with Product Management and Engineering on an on-going basis to understand details of product direction and design and communicate information back to the customer.
Attending conferences, working with Subject Matter Experts and research to stay on top of changes in business issues/requirements/regulations/technology.
Staying current on competitive analyses and understanding differentiators between Black Duck Software and its competitors.
Preparing for meetings and tailoring communications to address business and technical needs of customers
Providing feedback from customers to Product Management and Engineering regarding gaps in product functionality and market/customer demands.
Participate in cross-functional teams developing a common vision and specific business for post sales functions.
Monitoring customers to ensure that they are successful in implementing products and services.
BSCS or equivalent experience.
3-5 years? experience working in an enterprise software sales support role.
Strong knowledge of software development tools and processes, including IDE?s, SCM?s, CI, defect tracking and others.
Working knowledge of J2EE, Databases, Cloud Computing, Windows/Unix/Linux
Working knowledge of Open Source Software
Strong presentation and communication skills to C-level Execs and technical personnel.
Willingness and ability to travel as needed and work extended/irregular schedule as needed.
- See more at: http://www.blackducksoftware.com/careers/openings/post-sales-technical-account-manager#sthash.PYMJ07Bj.dpuf
||San Mateo, CA |
THIS JOB HAS EXPIRED