Practice Analyst Clinicient
The Practice Analyst is the primary owner of the Client relationship and is responsible for providing exceptional revenue cycle management service, creating highly satisfied, customer evangelists. Engaged during Client onboarding, the Practice Analyst works strategically, proactively and collaboratively, aligning Clinicient and Client resources to ensure effective outcomes.
The Practice Analyst is focused on Client success and is tasked with seeking opportunities to review, report on and advise Clients regarding strategic practice improvements that drive growth. The Practice Analyst must have a keen understanding of the contributing variables, practice activities and other drivers of Client success KPIs.
Client account performance against revenue cycle KPIs (e.g. days in accounts receivable and first pass payment resolution), subject matter expertise, and Client satisfaction ratings are the primary measures of success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
THE PRACTICE ANALYST?S PRIMARY RESPONSIBILITIES INCLUDE:
Providing post implementation training and support on the successful use of the Clinicient platform for assigned Clients.
Establishing and maintaining system parameters that support timely submission of claims to payers resulting in payment maximization that is both efficient and effective.
Utilizing system tools to identify at risk accounts and determine actions required by Clinicient or by Client.
Managing Client accounts receivable, including analyzing by category and by payer and offering strategic solutions to reduce time in aging.
Directing follow up work to determine unpaid claim status and taking appropriate actions to ensure prompt payment.
Identifying the root cause of issues impacting proper and timely first pass payment results and working with the Client and internal resources to implement process and system changes to drive results.
SME in revenue cycle management including monthly reporting to Client of results, identifying issues affecting performance and recommended actions to drive success.
Reviewing patient statement and account reconciliation including interacting with Client patients to provide explanations of statements of account.
SECONDARY DUTIES AND RESPONSIBILITIES
Collaborating with internal teams to identify Client experience, service, product and process improvements that enhance and support value proposition.
Beta testing of software product releases.
Identifying, articulating, and championing Client needs and desires to product and operations management for resolution.
Ad hoc projects as requested.
EDUCATION AND EXPERIENCE
Bachelor degree in healthcare administration or similar fields or equivalent experience.
2-3 years previous experience in healthcare account management, customer service, revenue cycle operations or accounting.
Strong knowledge of medical billing including commercial payers, Medicare, Medicaid, workers? compensation and patient responsibility is highly desirable.
SKILLS AND ABILITIES
Customer focused with a passion for identifying and solving customer problems.
Exceptional written and verbal communication skills with a proven ability to interact effectively with a variety of external and internal constituents.
Strong analytical and problem solving skills with ability to analyze and interpret large amounts of data.
Organized with ability to identify and track progress against priorities.
Committed to delivering tasks and projects on time.
Demonstrated ability to work in a highly interdependent team environment.
Flexible and adaptable. Constantly in search of new and better methods.
CERTIFICATES, LICENSES, REGISTRATIONS
SCOPE AND ACCOUNTABILITY
The Practice Analyst will regularly interface directly with Clients and their decisions and actions will have a high impact on overall service satisfaction. The individual in this position will be expected to make independent decisions which may not be guided by clearly stated standards and processes. Work is generally performed under limited supervision.
||506 SW Sixth Avenue |
Portland, OR 97204