Practice Manager, Production Solutions ExactTarget
THIS JOB HAS EXPIRED Category: Client Services
Location: US - Arizona - Remote
US - Alabama - Remote
US - California - Remote
US - California - San Francisco (HQ)
US - Colorado - Remote
US - Connecticut - Remote
US - Delaware - Remote
US - Florida - Remote
US - Georgia - Remote
Additional Locations: US - Idaho - Remote, US - Illinois - Remote, US - Iowa - Remote, US - Kansas - Remote, US - Kentucky - Remote, US - Maine - Remote, US - Maryland - Remote, US - Massachusetts - Remote, US - Michigan - Remote, US - Minnesota - Remote, US - Missouri - Remote, US - Montana - Remote, US - Nebraska - Remote, US - Nevada - Remote, US - New Hampshire - Remote, US - New Jersey - Remote, US - New York - New York, US - New York - Melville, US - New York - Remote, US - North Carolina - Remote, US - North Dakota - Remote, US - Ohio - Remote, US - Oklahoma - Remote, US - Oregon - Remote, US - Pennsylvania - Remote, US - South Carolina - Remote, US - Tennessee - Remote, US - Texas - Remote, US - Utah - Remote, US - Vermont - Remote, US - Virginia - Remote, US - Washington - Remote, US - Washington - Seattle, US - Washington - D.C. - Remote, US - Wisconsin - Remote, US - Indiana - Indianapolis
Post Date: 05/05/2014
About ExactTarget Marketing Cloud
Five Continents. One Team.
United by a passion for customer success.
We're digital marketing experts. We're social media gurus. We're focused on customer success. We're global travelers. We're quirky, fun-loving, hashtag-obsessed team players. We are Salesforce ExactTarget Marketing Cloud, and we're bright Orange!
About Salesforce ExactTarget Marketing Cloud
Salesforce ExactTarget Marketing Cloudis a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We're driven by a deep understanding of marketers' needs-because we're marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more superior experience to our customers and employees.
By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth. Consistently ranked by employees as one of the "Best Places to Work," ExactTarget Marketing Cloud team shows you what being Orange is all about.
About the Position
The Practice Manager role ensures that functional roles within portfolios have access to the tools, processes, support and enablement required to execute successfully. They are also responsible for execution consistency globally or across a region as well as alignment with Global Practice leadership.
The Practice Manager - Production Solutions role will report to the Director of Global Technology & Production Practices, liaise with Global Practice Managers, and support delivery resources within the Production Solutions practice community. Practice Managers expect to have 0-50% billable vs. non-billable target, which may be adjusted based on demand, and must be adept at balancing client commitments with commitments to the Practice. The Practice Manager is responsible for:
? Providing practice community resources with functional mentoring and coaching
? Supporting the design and definition of delivery processes and tools
? Deploying processes and tools into portfolio teams
? Governing the adoption of process and tools
? Supporting Services Leadership in client issues, risk escalations and mitigations
The ideal Practice Manager candidate has deep technical expertise, has held positions such as Campaign Manager or Production Consultant (or similar roles), has the capability to influence and lead people without direct-line authority, and has a deep desire to contribute formally to the leadership of ExactTarget Marketing Cloud Client Services.
? Conduct functional mentoring, coaching and career development sessions for Production Solutions practitioners
? Participate in the interviewing and evaluation of Production Solutions Practice candidates
? Contribute to the training and onboarding of new Production Solutions resources
? Collaborate with other Global Practice Managers on the design and definition of delivery processes and tools
? Implement processes and tools into global regions
? Monitor the adoption of process and tools in account and portfolio teams
? Support Services Leadership in client escalation analysis, developing response/mitigation plans, and monitoring adherence to response/mitigation plans
? BA/BS in Web Design and Development, Computer Science, Information Technology, Communications or related field; or equivalent experience with demonstrated proficiency.
? Experience in digital marketing campaign management including work breakdown structures, resource loading, deployment monitoring and controlling, and quality assurance
? Experience with delivering email production solutions including but not limited to:
- 8+ years experience in front-end web development with strong knowledge of hand-coding HTML and CSS
- Excellent written and verbal communication skills, client facing consulting skills, analytical and problem solving skills, and strong attention to detail
- Ability to organize and prioritize multiple projects and deadlines with minimal oversight
- Ability to work effectively within a team in a fast paced, entrepreneurial environment
- Knowledge of email compliant HTML and email marketing platforms a plus
? Demonstrated proficiency in leading through influence versus leading though direct HR authority and/or control
? Aspiration to hold advanced leadership positions within ExactTarget Marketing Cloud
? Travel required but not expected to exceed 25%
Ready to be Orange?
With team members in offices across five continents-including North America, South America, Europe, Asia, and Australia-plus the expertise and scale of salesforce.com, we're rapidly expanding our global footprint. And it begins with YOU!
||San Francisco, CA |
THIS JOB HAS EXPIRED